Jerome's Furniture & Mattress Store-Fountain Valley — Local services in Fountain Valley

If you buy furniture from Jerome's, I strongly suggest you avoid the extended warranty protection. My wife and I spent almost 10k on furniture from here after we completed our home remodel. One of the items we purchased was a sectional couch and we added the warranty coverage. The only reason why we added it was because the salesman specifically told us that the warranty covered pet damage.

Approximately one year after we purchased the couch, my family and I went out of state on vacation. While we were gone, our house sitter, who's extremely overweight, sat down on the couch too hard and broke a board inside one of the recliner sections. At first, I could understand how she broke the section. But in the months following this incident I've noticed the couch has been rapidly deteriorating. It's obvious that the material quality is subpar. The same week she broke the couch, she also left our puppy in the house too long unattended. The puppy chewed a corner of one section. Nothing major. My mother in law was eventually able to sew it up and now it's barely noticeable.

About a week after we returned from vacation (2 weeks after the damage occurred) I called Jerome's to report the damage and file a warranty claim. It took them another 2 weeks to review and process the claim. We ultimately received a call from a service rep. The rep started the conversation by telling my wife that the warranty does not cover pet damage. He then proceeded to tell her that since we "waited too long" to file the claim, and also because we reported multiple damages at once, our claim was denied and the warranty for the ENTIRE couch, including the remaining unaffected sections, was void. So even though Jerome's doesn't cover pet damage, they still used the pet damage claim as us making "multiple claims" simultaneously, and ripped is off for several hundred dollars that we paid for the warranty protection.

I recommend staying away from Jerome's in general. There are plenty of better furniture stores you can shop at. You might pay a little more upfront, but you're going to save a lot more in the long run by not having to replace the shotty furniture Jerome's sells. There is no way we will ever shop at any Jerome's ever again. All because they had to be cheap and save themselves a couple...

My mother and father-in-law were looking for a recliner that would be comfortable and supportive for him, especially since he’s tall and recovering from both prostate cancer and spinal surgery. Finding something that truly fits those needs isn’t easy, but the team at Jerome’s made the entire experience effortless.

They originally purchased a recliner that unfortunately didn’t end up being the right fit long-term. It was still under warranty, so they decided to return it — and I have to say, the process could not have been smoother. There was no hassle, no pressure, no runaround. The staff simply wanted to understand what wasn’t working and how they could help.

When it became clear that the original model just wasn’t ideal, Erica, the manager, went above and beyond to make it right. She treated my in-laws with genuine care, professionalism, and patience, ensuring they felt heard, respected, and supported every step of the way. Her kindness and dedication were truly refreshing — it’s rare these days to find someone who actually cares about the people they’re helping.

We’ve visited other comparable furniture stores, and the customer service simply didn’t come close to what we experienced at Jerome’s. The staff here took their time explaining the different recliner options, pointing out features that might better suit someone taller or with back concerns. And beyond the outstanding service, Jerome’s prices were also very competitive — offering great value without compromising quality or care.

Thank you, Erica, and the entire team at Jerome’s, for going the extra mile and making such a difference. We left feeling taken care of, appreciated, and confident that we were...

UPDATE 2 Spoke with someone from customer service (Debbie) who was so kind and understanding. She made a call and is taking care of the problem. I believe this to be a Fountaon Valley location issue as I suspected. Just bad representation of what seems to be a decent company.

First they forgot my bed at the doc on original delivery date. Told it would now arrive Wednesday but then they moved it to Saturday. This is now almost 3 weeks ago that I actually paid them for the bed. I will say they did refund my delivery fee and added assembly. I was fine at this point.

Second when they finally arrived the drivers were so rude and just left the box with out assembly that was to be included for the first mistake. Now I'm upset. Tried reaching out with no response.

Third my sweet house sitter (I've been out of town for all if this) put the bed together for me to find out it's not the size I ordered. I was done at this point.

I never received any response to any of the issues after the first. Finally got someone on the phone who said they don't call because they like everything to be in writing. They also said I would have to wait another 5 days before anything could be done.

As you can see from their response they don't care and are extremely condescending. All I want to know is why this all happened and why I am being treated as if I have done something wrong. Why do I have to work around their schedule to fix their mistake.

Ps. This is the only response I have received from the...