Walgreens — Local services in Four Corners States

This Walgreens’s is the worst pharmacy the Pharmacist that works in this pharmacy should be fired immediately. They are rude I get a email from them saying it’s time to fill my prescription so I put it through and it tells me it will be ready in a couple hours. Then they say it’s not time to fill it yet I have to wait 30 days. First of all the laws are all RX can be filled on every 28 days if it a Controlled substance. This is not a controlled substance. It can be filled on every 25 days. I looked and it was filled 27 days ago my insurance company will pay for it every 25 days. So what’s the problem. Well the Pharmacist tells me 30 days fine if that’s your policy then don’t send me a email telling me to fill my prescription. Every time I go in to this store they are rude and the pharmacy tells me something different every time I go into this store. I have been using Walgreens for over 30 years this is what I do for a living I have been through the same schooling I know the laws I just don’t think I need to tell them that just so I don’t get jacked around every time I go into this store. If you are going to have a policy then fine but stick to it and don’t tell someone something different and lie to them just because you feel that you need to. The pharmacy at this location has no customer service and someone needs to be fired immediately if I went into my office and talk to a customer the way they do I can assure you I would not have a job. I have never had a problem with any other Walgreens store at all. And I don’t ever right a complaint I just don’t go back. I guess there’s a first time for everything. If that doesn’t tell you something I don’t know what will . Thank you for your...

We were having such a hard time after making an online photo purchase a few days ago. We wanted pictures with a magnet for our daughters birthday. I went to the location up on waddell and reems. It was supposed to be ready but it wasn’t. They said tomorrow morning for sure. Went back the next day it wasn’t and they said they can’t do it. (This is the morning of the party). And didn’t get any help calling other stores. At all. I understand Covid has left the stores short of help and it’s frustrating because I had planned these magnet photos as gifts and this was in the last minute purchase I gave them plenty of days to get this done.

ENTER JUSTIN— This young guy went out of his way to help us. He went out of his way on the phone when others didn’t. then when we came into the store he was amazingly helpful. We have our own business and if we had ANY possible spots for any job, we would hire him. I’m not kidding either. When I know somebody’s gonna look for an employee I’m gonna tell them to go hire that guy. You can’t teach people what he has. The ability to care for and help others.

If he’s not a manager in a short time, other job offers will come this young man, I promise you. But aside from that, we just want to say...

I have been using this pharmacy for about 9 months now with no issues, pleasant staff. They must of changed managers/ head pharmacist recently because the service was horrible. They refused to give me my son's prescription a few days early because my family was leaving out of state for Christmas. Insurance would of covered the script (they always have in the past due to the holidays) with no issue & the ordering physicians office called & okayed it! The pharmacist still refused, saying he won't fill the script until the last day my son would be out of his medication, which is the day after Christmas & we were supposed to of been gone already! After the back & forth with them on the issue it was too late to have the script resent some where else because the doctors office was now closed for the evening & won't reopen until after the 26th. Well, can't leave without my son's meds so we ended up leaving late this this Sunday afternoon (good thing we were driving anyways). All my son's gifts are at his grandparents house waiting for him. Thanks for ruining his Christmas. I will never use this...