Best Buy — Local services in Four Corners

Let’s start by saying I’m a total Best Buy member, that continues to renew by membership. On May 21, 2024 I purchased a Sony 65 inch TV with the TV mount at Best Buy in posner located in Davenport. The geek squad was coming on May 30, 2024 to install it. At this point we exited about the purchase and can’t wait to get this TV in the guest bedroom due to us expecting guests in our home in June. May 30 comes and the geek squad came and set up the TV and left. Guess what the damn TV don’t work and have a line in the TV once you turn it on. We immediately call the same day it was install and delivered. You would think this was a slam dunk, we call and they bring us another one. After speaking with customers service they will not bring us another TV until June 4, 2024. That date was not ideal but it will due. Today we get our hopes up high again. The tech called us and stated he was 20min. away but than ask a question to me “Is the TV mounted on the wall” I answered yes. He automatically told he wasn’t able to touch the TV. I simple said all u are doing is taking the TV off and replacing it with the new one. SMH. He refused to come after we exchange words. So happen today I was with my driver doing a ride along and we was picking up at Best Buy (the same store I purchased the TV at. I was told their that sub contractors help geek squad when they are busy and shouldn’t refuse to exchange the TV out and the only reason the sub contractor refused because the don’t want to drive the broken TV back to the Best Buy building. (👀). I called the customer again by this time I’m getting the run around all day, just for Best Buy to tell me they will send someone on June 21, 2024. Yes your right an entire month this taking to get an exchange. But I’m a value customer that continues to pay a yearly fee to be a total Best Buy member. This is a scam from Best Buy. I thought this was a good working relationship between the Cox family and Best Buy. I write all this to say mistake happen but how you treat customers goes a long way. Can’t grow by continuing treat folks unfair just do the thing and send someone to my house to remove the broken TV off the wall and replace it with a new one the mount is fine, it’s a 10min job. Than I’m happy and the my guests can watch TV in peace. This situation left a bad taste in my mouth. Remember this coming from a total Best Buy member, as they say. By the way they forcing me to put one star when actually this mess deserve no...

This bad review is brought to you that was caused by: Tom (electronics department) from Best Buy Davenport.

It is sad to generalize the whole store by one rude employee. But the attitude of a single employee on how he/she treats customers is the responsibility of the whole store. Came to Best Buy Davenport yesterday to buy a soundbar sound system. Now, obviously, if you're gonna buy something especially a device like a Soundbar, you'd have to test it out. We were in the store for probably about 30 minutes testing different kinds of sound system to expand our options. My dad, mom, and I kept on coming back to the Bose section; specifically the Bose Soundbar 500 and the Bose Bass Module 500 and tried the sound out. Now, I don't know about you, but we like to hear the maximum potential of the sound system before buying it. We did try to up the volume a little bit so we could test out the sound quality. It was loud, I gotta admit, but not to a point where it's annoyingly loud. Then this Best Buy employee named Tom, rudely interrupted us without excusing himself and said, in an angrily manner, "Hey! Can you turn it down?! I'm talking to a customer here!" I get it. It was loud. But do you really talk to your customers that way? And, I guess good old Tom didn't recognize us as customers. Why? Because we're not white? Because we didn't look like we could afford to buy the Bose sound system that we were trying out? I don't know. But that's how he made us feel about ourselves. We didn't feel welcome at that store because of what he did. So, we drove an hour away to another Best Buy (didn't mind the I4 traffic at all), arrived at the Best Buy near Florida Mall, and told the associates at that Best Buy about our experience that lead us to their store. One associate was like, "Wow... I'm sorry about that, guys. But you're in our store now. Blast away as loud as you like." Now that is what I call customer service. Tom should take a refresher course on how to deal with customer service. Best Buy near Florda Mall was very welcoming. No hostile environment brought to you by a guy like Tom. And we bought it from the Best Buy near Florida Mall. If you want to feel unsafe and unwelcome in a store, go to Best Buy Davenport. If not, just drive to a different Best Buy. Go to the one near Florida Mall. Those guys...

If your Apple device is acting up or needs a repair, DO NOT bring it here.

[UPDATE: Re: Best Buy’s response below - I did send them the details and ALSO contacted Apple regarding Best Buy’s incompetence with Apple products. Probably nothing will come of it, but I’d hate for Best Buy to continue using their “Apple authorized” status to extort people who come to get their phones repaired.]

I made an appointment through Apple to have my phone inspected/diagnosed/repaired at this Best Buy. When I arrived at the scheduled time the associates behind the counter did not LOOK at my phone, did not even TOUCH my phone. They looked at the diagnostic notes from Apple and said, "Sorry, you're going to have to get a new phone. It's going to cost $640." They added that since my phone was a whopping two years old and wasn't paid off yet, I'd have to pay off the phone at full price (an additional $600.)

1 - I'm not paying full price for a phone that has stopped working after only two years of use. 2 - I had come to the store to have the phone looked at and repaired, and without taking one look at the phone these guys shrugged at me, said "There's nothing we can do," and tried to tell me that my only option was to spend $640.

Even though it meant a drive through tourist traffic and sacrificing an afternoon, I drove to an ACTUAL Apple store (the one at Millenia.) The Apple associate saw immediately that the battery was swollen and needed to be replaced. One hour and $100 later I had my phone back and working perfectly again.

Which sounds better to you: going to a Best Buy to be told that you need a new phone without anyone lifting a finger to run diagnostics or do a visual inspection; or going to an Apple store where your phone will be inspected, diagnosed, and repaired within an hour for the cost of the part?

Best Buy does not deserve to call itself an "Apple service provider." The only "service" I got was ignorance of the product, apathy, and the life lesson to never waste my time at a Best Buy service...