Verizon — Local services in Franklin Township

If I could leave 0 stars I would definitely do it. Total nightmare from beginning to end. ANDY, sales rep lied about “NOT” changing from my previous plan, come to find out that he did. ANDY, gave me continuous runaround making up numbers for my bill that never existed. Telling me about fake discounts that would appear on my monthly bill. He is very dishonest and “DO NOT” recommend anyone come to this third-party location. I don’t even recommend anyone come to any third-party Verizon store. Stick with corporate stores… they are more laid back and more willing to assist you as a paying customer.

The District Manager Shawn was notified of the situation and dishonest employee. He vowed to come with a resolution and to give him 3 days. When 5 days had past by, I contacted him to the number he gave to me. Got no answer but left a message. DM never called me back. Communication is horrible here. Made more attempts and no answer or had not received any call back. This behavior is “direct” and “deliberate”!

Mind you this transaction was a “trade-in” for my current devices (iPhone and Apple Watch). So now when I returned to the store the district manager informed me that my phone had already been sent out. I said that’s impossible because it’s within the 30-day period. I paid over $400 in taxes and fees in which I won’t receive back. I have a photo of the fake discounts.

Never come to this location, never go to any third-party Verizon store. Stick to the corporate stores....

Truly Exceptional Service – Mr. Andy is a Rare Gem at Verizon!

I cannot say enough about the phenomenal experience we had at the Verizon store, all thanks to Mr. Andy. From the moment we walked in, Andy treated us with the utmost professionalism, kindness, and patience. What truly stood out was his deep knowledge, clear communication, and unwavering dedication to customer satisfaction.

Despite the store's closing time being 7 PM, Andy stayed well beyond that, never once showing frustration or rushing us. He took the time to walk us through every detail, answered all our questions thoroughly, and helped us add multiple lines seamlessly. It was very late, but he stayed with a smile and a commitment to making sure everything was handled perfectly.

This kind of genuine care and work ethic is rare to find these days. Mr. Andy didn’t just help us — he turned a stressful situation into a smooth and even enjoyable one. Verizon is incredibly fortunate to have someone of his caliber on their team.

If you’re looking for top-notch service and someone who truly puts customers first, ask for Mr. Andy. You’ll be...

I recently visited this Verizon and had an outstanding experience, thanks to Samm. The moment I walked in, Samm greeted me with a genuine smile and an enthusiastic hello that immediately made me feel welcome! What impressed me most was how Samm took the time to understand exactly what I was looking for. She asked thoughtful questions and listened carefully to my responses, making me feel heard and valued. Not only that, she held a whole conversation with me and was able to recommend what device and service would best benefit me, all from a natural, engaging conversation. It wasn't just about making a sale; it was about ensuring I found the perfect items that met my needs. I never felt rushed or pressured, just supported and guided by someone who clearly loves what they do. In a world where good customer service is rare, Samm is a shining example of how it should be done. I manage a business nearby, and I might even try to recruit her for my own team. Verizon earned a loyal customer in me today—I will definitely be back and will recommend the store to all my friends and family!...