Ruby Tuesday — Restaurant in Maryland

I recently dined at your restaurant and wanted to share some feedback on my experience, both positive and constructive. I ordered the 16-oz T-bone steak, a baked potato with shrimp, fried mushrooms, and a funnel cake. First, I’d like to address customer service. Upon entering, I felt that the person seating me lacked a welcoming attitude, which made me feel somewhat unwelcome. However, my server, Kelly, was a bright spot in my visit. She was friendly, knowledgeable about the menu, and proactive in ensuring my dining experience was enjoyable. Her attention to detail and willingness to assist truly made a difference. Now, regarding the food: the fried mushrooms were served with ranch dressing and priced at $10.99. Unfortunately, I expected a larger serving and found that many of the mushrooms were quite small. While they were decent, I personally wouldn’t order them again. The baked potato could have been served hotter, which made it challenging to fully melt the refrigerated garlic butter. On a positive note, the shrimp was delicious and well-flavored—I would definitely order that again.

As for the T-bone steak, I requested it medium-well, but I found it to be lacking in flavor and seasoning, almost like plain cooked beef. I had to add salt to enhance the taste, and I also found it a bit tough to chew. On a high note, the funnel cake was exceptional—crispy on the outside, soft on the inside, and simply delightful. I would highly recommend that item! Lastly, I noticed that the host at the front door seemed preoccupied with his cell phone as I was leaving, which detracted from the overall experience. A warm farewell can really enhance a customer’s impression. Overall, I appreciate the effort your staff puts into service, and with a few adjustments, it could elevate the dining experience even more. Thank you for taking the time to read...

Late Friday evening, 8:30 p.m. The individual who open the door said they closed at 11. We were seated by one of four hostesses, but waited over 10 minutes for anyone to show up at the table. My wife suggested that we could just go ahead and go to the salad bar and maybe we would find someone to serve us. Before I went back to the table with my plate of salad, I stopped by the bar, and explained to the bartender, who had no customers at that time, that we had not yet seen a server. She stated she would bring us a couple of waters to drink. Although seated all the way across the restaurant, the bartender pleasantly served us water, and even brought us extra napkins after she took our order. We never did see another server who seemed to be interested in us. The bartender saved the restaurant from getting a one-star, and did an amazingly efficient job of serving us despite the fact that she actually was the bartender with other customers and responsibilities. We tipped her enough to encourage her to save her mismanaged restaurant again in the future. We had onion rings and a burger, which were okay, but the salad bar is always top notch and was well cared-for on this occasion as well. Bartender, 5 star; Wait staff, 1 star; management, 1...

Certainly! Here's a Google review for Jen, your bartender at Ruby Tuesday:

⭐⭐⭐⭐⭐

I had the pleasure of being served by Jen at Ruby Tuesday, and I must say, she made my dining experience truly exceptional. Her professionalism, friendliness, and bartending skills are top-notch.

From the moment I sat at the bar, Jen welcomed me with a warm smile and made me feel right at home. She's not only a skilled mixologist but also an excellent conversationalist. She took the time to recommend some delicious cocktails and answered all my questions about the menu.

Throughout the evening, Jen provided impeccable service, ensuring my glass was never empty and that I had everything I needed. Her attention to detail and dedication to customer satisfaction were evident.

Not only does Jen excel in her bartending skills, but she also has a genuine passion for creating memorable experiences for her customers. Ruby Tuesday is fortunate to have such a dedicated and talented bartender on their team.

I can't thank Jen enough for making my visit to Ruby Tuesday a memorable one. I highly recommend sitting at her bar for an unforgettable dining experience. Cheers to Jen for her...