L.L.Bean — Local services in Freeport

My comment is more about the staff than of the store. There appeared to be far more staff than customers. Although this is typically a good thing, when it's noticeable it feels odd. Our visit was marred by a group of female sales associates who were congregated by the registers and were socializing. When we asked if we could leave items at the register so that we could continue shopping, they looked visibly annoyed that we had interrupted their discussion. Our question was answered with a "yup" then they turned to face each other and resumed their conversation. We were not assisted at this point and we were left not knowing where to leave the items. I had to interrupt them a second time to ask and that was greeted with a sigh of irritation and a vague finger point to the general vicinity of the registers. Their conversation resumed a second time. I then had to walk by them and squeeze by one of the associates who had her back to me and who was standing right beside the sales counter. I had to say "excuse me" and have her move. She did not stop talking to her colleagues and barely moved 6" out of the way. Our typical L. L. Bean experiences (and certainly at the main store) have been greater than any other shopping experience. The home store was such a noticeable departure from that norm that we concluded that the home store employees were failed main store employees and that's were the company stored them. The overall experience certainly left us vowing that we would not return and would question the potential purchase of any future items from the home store or through...

Sept 2023, Labor Day weekend at the LL Bean Home Store in Freeport,ME. What Labor Day SALES? I should have stayed home because the drive up from Westchester, NY was not worth the trip. On our last trip in 2019, there were SALES galore all over the Home Store. We even purchased a two set of towels at a nice price. Upstarts they had a plethora of bathroom towels and mats, this year on our 2023 trip we couldn’t believe our eyes the selection of bathroom towels was shockingly low. Plus, most of the towels sets were already bundled as a set. You really couldn’t look through each towel to see if they had snags, you had to take the bundle and hope when you got it home it had no snags. Like the other LL Bean stores we visited that day they wanted you to open an LL Bean Credit Card to get 25 percent off the original price, are they for real. All and all, the LL Bean Home Store was NOT worth the drive because the SALES could not be found as in...

Recently wanted to purchase some wind chimes which were not listed on their website. I had purchased before from the home store at their flagship location. Upon calling I was greeted by a friendly employee who explained the options available and their differences. Took my order over the phone and said it would be shipped later that day. The wind chimes (modeled after buoys in various harbors around the country and made in the USA) were delivered for free two days later and before Christmas! Excellent customer service and quality items...