H-E-B — Local services in Fulshear

While I love the pharmacy at this location and have rated it separately as 5 glowing stars, I am worried about the food shopping section now. Specifically, the customer service and fruit section.

I was so excited to see they had mangosteens in the fruit section, they are the best tasting fruit in my opinion. I bought a couple pounds even though the outer shells were as hard as rock. A worker there said they were fresh and thats how they are suppose to be. I know that is not true because I have picked them off a tree and you can easily pop them open by hand.

When I got home, I had to cut them open with a knife and the first one was covered in mold and rotten. There were also tiny insects inside the shell that really freaked me out. I opened two more with the exact same result, moldy and tiny insects. So I threw them in a zip lick back and returned them to the store the next morning. It took a second level manager to approve the return because they were not in the original bag. Basically, I was hassled by two employees first. I had the receipt and was just there. The manager that did approve the refund ($11 a pound, which is not cheap at all) was friendly and helpful. I asked if they were going to remove them since obviously they had something wrong with them and they said no.

Now I just heard from a neighbor that the exact same thing happened to them a day before where the mangosteens were rotten and had tiny insects inside. The neighbor is from a country where the fruit is native and said against their better judgement bought them even with the hard shell. They were hassled with the return as well.

Why would they keep the fruit there, if it had insects in them and rotten? Wouldn’t the insects spread to other fruit? If somebody ate one that did not know better, they would have been severely sick!

HEB needs to do the right thing in this situation and talk to their supplier instead of pawning off rotten fruit to make some $ back. Also train those employees so they are not saying “this is how they should be”

I am let down by HEB, I have never had issues like this before especially with the return of rotten fruit when...

Few months ago I received racism at this HEB store by the staff called Jasmine.She seems to be the store manager.In the store they were handing out some sample doughnut and my toddler kid was having that while sitting on the cart.Now I went to billing and putting all the stuffs on the billing area .A HEB staff was scanning my itens while this girl was bagging the items.Now ,while I put all my stuffs for scanning there was a $1 small item left on the cart and I was waiting for the scanning to get complete.Then the scanning guy pointed out the item in the cart and I gave it to him.There were more than 25 items that I purchased that day,so the cart was really full.Now ,suddenly Jasmine looked at me (I am brown and Indian ) ,and gave a very very dirty smile.After that she pointed at the doughnut that my toddler was eating and said "Are you taking that too without paying for it '.Yes ,this was her exact sentence.I told her that was a sample and I wont steal ever.It hurted me the way she spoke.But to my utmost surprise she kept smiling and did not bother to respond.I was in tears,and I told her that I myself is working in IT and earning 250 K.I had no reason to steal a $1 stuff especially when i paid for the other 25 itens worth of $145.She kept smiling and looked away from me.Now,right after me there was a white woman who was putting everything for scanning and by mistake left kept 2 things in the cart.To my utmost surprise,Jasmine told her 'No worries at all,its been a long day.Do you want these stuffs?'.After witnessing this ,i went to the head of the store who was present and I told him that i have been a loyal cutomer to HEB fir past 7 years and this incident broke my heart.Jasmine crossed us and winked at him.After sometime I told that I will avoid HEB going forward as this behavior was really really bad.And the store head said "If you dont want to revisit heb ,then alright." Thats all they did after a woman with a toddler went through that much insult.There were 2 times when the store people forgot to nag some of tge items that I paid for.But I understood that was a m8stake and never...

I used to be a huge fan of HEB.

Two weeks ago my daughter and I went to buy a few things and we were almost run over by the shopper service carts being pushed around the store. It looks like a warehouse distribution center at certain times of the day instead of the HEB I knew and loved.

Todays experience was the ultimate. From a monetary perspective, it is insignificant…but from a matter of principle, it is enormous.

I went to get gas and the card reader was broken. I went to the attendant and paid $40 with my card. I go back to the pump and the actual pump is broken. I go back to the attendant and let him know. He comes out to confirm that what I’m saying is true…and tells me to go back to the attendant window to get my credit and switch to another fuel pump.

He gives me my receipt and it says -39.92. So I ask him why I was not given the full $40.00…

He looks at me with the most disinterested look of all and simply says “the pump gave you $.08 of gas”. It did not matter to him at all that the pump had not given me a drop of gas - as it was fully broken. Needless to say I left and did not continue the conversation because he did not care and he wasn’t going to care - ever.

I called the main store and spoke to the manager Eric. His response was that he would speak to this employee and make sure he handled the situation in a better way next time. He didn’t ask for my information, name, number etc. One could argue that he could track me with caller ID - but if you are in a customer facing role - the rule is take down a customers information while they are on the phone with you.

The issue I have with this situation is not about the 8 cents. It is about the principles of customer service that were broken. It is about how HEB is losing its ability to care for their customers. It’s about how a wrong was not made right.

They are not the only grocery...