Magnolia Mutts Boarding & Daycare — Local services in Fultondale

Utterly and thoroughly disappointed! I didn't want to write this review but the more I think about it, the more disappointed I am. Magnolia Mutts closes from 11:30-12:30. Imagine having to catch a plane, show up at 11:38 to drop your baby off and see AT LEAST five people milling around inside, staring at you when you're frantically knocking, not picking up the phone as it's ringing right in front of them and letting it roll to a full voicemail. At least 5 people, doing next to nothing except trying to ignore your knocking and phone calls. You are FORCED to come up with a last minute alternative for your baby.... Does that sound like an experience anyone would want to have? Every other daycare boarding facility in the Birmingham area, we'll pick up the phone during their lunch hour and accept your boarding drop off.

Dear MM, Please don't respond to this and say how sorry you are that this happened. Just DO BETTER! You have enough employees to spread lunches, answer the phones, acknowledge people at the door..... Basic customer care. Maybe you dont need my reoccurring payments but at least have the courtesy to acknowledge...

Absolutely awful. Picked up our doodle after a 2 night stay. His nose is cut and scalped, fur is completely missing and it’s still red. When I arrived, he was soaked, completely saturated though the ground is dry outside. I was told it’s because he went to potty in the rain - again the ground is dry and he is literally soaking wet and smells atrocious. I was told he wasn’t left outside yet another customer picked up right after me and was told all of the dogs are boarded outside. It’s summertime in Alabama, why would you board dogs outside.

My dog also wears a Fi collar daily and it is VERY accurate. I had to contact the facility while I was away as it was clear he was not being tended to. He was inactive for an extended period. After complaint, I received a call that his collar had detached and was in a bucket. Again, this makes no sense. Anyone with a Fi collar knows this very well and just how much detail they provide. I do NOT recommend this facility to anyone. Let’s stop getting in the business of and hiring people to care for animals who have no compassion or desire to properly...

I have been bringing my dog to Magnolia for about 20 months now. I will admit I was very apprehensive at first as I’ve never brought my 6 month puppy anywhere. From the beginning they answered all my questions and ensured his safety and fun! I use them for daycare weekly and have used them for boarding a few times. At daycare I know he is playing well and safe as he is tired and happy when he gets home. I love the updates provided through multiple platforms including Facebook (multiple pictures of him get posted every day). I also love the relationships I have with each worker as I know they will truthfully tell me how he’s doing. While boarding I have called for updates and they always answer the phone (even ten minutes after opening they are on it :) ) & above amazing love and care you can’t beat the price of magnolia! The repeatedly offer daycare packages and other ways to make it THE MOST affordable daycare place in the surrounded bham areas. And I have looked from south of the city to north of the city. Without hesitation I will firmly say MANGOLIA MUTTS IS THE...