KAY Jewelers — Local services in Fultondale

Full Disclosure: My husband has bought many pieces of jewelry for me at this place as I only recently visited to buy a wedding band for him. He likes the selections, the price and the workers. The manager, Candace Brown, is wonderful to deal with. She helped us pick out our wedding bands and allowed us ample time to pick out something that symbolizes our love and commitment to each other. She was very knowledgeable about what was in stock, what could be ordered and how long it would take to get an ordered ring. Our most recent visit was a little disappointing as she was not present and two young gentlemen were. One was taking care of a couple bit, the other seem to be socializing. The former greeted us as he passed by headed to cleaning station with customers' jewelry. The latter would not make eye contact and turned his back to continue talking about non jewelry related topics. My husband then walked to the back of the store so he could catch his eye. The employee then shifted to turn his back. After another 5 minutes, they wrapped up and then we were acknowledged. That experience knocked off a star. We'd just returned from our honeymoon and just wanted my engagement ring polished to match my band. We were standing there, in our bride and groom shirts, way to long with out so much as a "we'll by...

Went in the day after Christmas to get my ring resized and the manager Candice brown was acting like she could not find where I purchased the ring the whole entire time and then She was able to find it . Then decided she wasn’t going to help me because I asked if I was able to drop it off , she refused to help me when I asked her why she wandered off to another side of the store and wouldn’t respond , so I started recording and asked her why she was refusing my service on a ring I just bought 2 days ago and got the warranty , She then just said because. I asked for her manager‘s number and got a 1- 800 number 👍 lol thankfully, another store member did it all she had to do was find the account and take a picture of the ring and send it to be resized don’t know why that woman is the manager she really should be fired I don’t understand the disrespect especially since I just bought a 300 dollar ring 2 days before I don’t want to have to deal with this when I go to deal with my k jewelry might start spending my money where people know how to act . Very rude...

I have been a Kay customer for almost 20 years, as I bought my wedding set many years ago from Kay as well as a few other pieces of jewelry, but this location really needs to change up their customer service. I went in today & the lady that was working was rude, didn’t even bother to stand up the entire time we were asking about rings nor look our way. Kept doing her own thing on her tablet the entire visit. I honestly felt like we were bothering her with our questions. I don’t expect fake nice or overexcited but at least don’t make your customers feel uncomfortable or unwanted in your place of business. We did purchase a ring but only because my husband really wanted a replacement until we can find his original ring. Maybe it was because it wasn’t a very expensive sale, only a few hundred dollars, I don’t know, but I’ll definitely pick another location...