AT&T Store — Local services in Gainesville

Payton, a remarkably attentive and knowledgeable AT&T representative, greeted me with a warm smile the moment I stepped into the store, immediately putting me at ease. Payton had exuded professionalism and genuine enthusiasm when i first started talking to her. After listening intently to my needs—storage capacity, camera quality, and budget—Payton carefully guided me through a hands-on comparison of several phone models, highlighting subtle design differences and explaining complex tech specs in a way that made everything crystal clear. She let me test the feel of each phone in my hand, patiently answering even my smallest questions with thoughtful, friendly responses. When I finally chose the perfect phone, a sleek Galaxy S24, Payton helped set it up on the spot, transferring data, installing apps, and ensuring every detail was just right. His positive attitude, attention to detail, and clear passion for helping customers turned what could have been a stressful search into a truly enjoyable experience—so much so that I walked out of the store feeling excited, confident, and already planning to recommend Payton...

Went there this evening to get a new phone after my family has been probably a 25 year long customer with AT&T. My phone has been giving problems and I just wanted to be rid of it and get a 16 pro. Simple in and out type thing we already have an account I just needed a phone. The salesperson did not acknowledge that I walked in and was acting friendly with the people that spoke in his first language of Spanish. I stood there and waited for 30 minutes and the only time he bothered acknowledging my prescience there was because he was walking one of the Spanish speaking people over to the iPhone section where I was waiting to get an iPhone. Arrived there at 6:48 and left at 7:20 with zero help and not even an apology for the wait. If I could give negative stars to the salesperson I would, and he should be fired for the racism. I walked out saying “I will go to the Denton store. I have been here for over half an hour with no help” and he did not even apologize. I will not return to this store until AT&T fires this person. I will gladly...

We had a great experience at the AT&T store in Gainesville TX. When we first arrived on Friday evening we were greeted promptly. Gage helped us get our new phones, showing us the colors available and accessories needed. Today I had to go back with an issue getting my data to transfer (I have a lot of notes, voice memo's and pictures) the young man ( sorry I didn't get his name. Young Hispanic bilingual man who didn't wear a Samsung shirt, lol the others had one on, said he felt left out) was top notch. He did a great job resolving my issue. I highly recommend this shop and the staff were all friendly. We actually were going to just look at our options for upgrading, but these guys made it so effortless we walked out in less than an hour with...