Harbor Freight — Local services in Gainesville

There was no one on the floor while I went down every aisle trying to find something. I asked at the register and the lady acted like I was crazy just because she's never heard of what I asked for. She asked someone and then just featured in the general direction indicating where the item was. I went back to where she indicated and, still not seeing it, asked one of two men coming out of the back room. Neither of them asked me if I needed help and I'm pretty sure it doesn't take two men to carry what one of them had in his hands. I guess he was just there for moral support. He seemed annoyed when I flagged him down and didn't even break stride to point at the item. And God help me - I had a question and the implication of his reply was "take it or leave it". Believe me, if I hadn't really needed it, I'd have left it. I then went to a checkout with no line and a girl who was just standing there told me she was closed. Another checkout line never cleared because the clerk stood there puzzling over a part with a customer like it held the secrets of the universe. No awareness or concern at all from these two that people were waiting. After an interminable wait, the girl asked me for me phone number and pressed the issue when I said "No thank you". She just handed me the receipt at the end. No "Thank you" or anything. RUDEST PEOPLE ON THE PLANET!! If you are female, you'd better forget being considered worthy of their time or attention at this store. I felt like I just went...

Getting tired of the customer no-service and the outdated policies here. I live almost 20 miles away and originally went to the store to buy a storage cabinet. They didn't have it in-stock, even though online makes you believe it is. The manager said I could order it online to have it shipped to the store. When I get home to do that, the only option is shipping it to my home, to the tune of $100 shipping fee. I call up and when I ask if I can place an order of the phone to ship to the store, the employee simply says, "No"...no explanation. I press him and he says "we just can't take orders over the phone, it has to be in-store". No other explanation, no other alternative. That's NOT what the manager said. So I would have to drive another 20 miles to the store, just to place an order for it to be delivered to the store, then drive back to pick it up. How antiquated is this? No thanks. I'll just go to Home Depot and pay a...

Bought a Bauer electric pressure washer that just quit working. Have had it just over 90 days. Was not used enough to validate it quitting on us. I called Harbor Freight who told me since we are just over 90 days that they will do nothing about this. We have a business and we are buying supplies from them EVERY WEEK! Just another example of NO CUSTOMER SERVICE any more. Does not exist! When I think of the money we spend at Harbor Freight and this is what we get in response to an item not working in such a short period of time… it’s just not right. We will take our business elsewhere. Not that they care obviously, but I do and will not throw my money away...