uBreakiFix - Phone and Computer Repair — Local services in Gainesville

Went to this location to get a screen protector put on mine and my girlfriend’s Z Fold and Z Flip. Showed up at the store at 11:30am and handed the phones to the rep Alexander who didn’t seem like he could operate the system very well. Her phone was still under warranty and Alexander had a tough time navigating the warranty system. We left the store about 15 minutes later after Alexander said the phones should take about 4 hours to get the screen protectors replaced. Alexander said he would call us when the phones were done and ready to be picked up. Fast forward to 5pm and we still haven’t heard from Alexander so I decided to call and check on the status of the phone, but to my surprise the phone went straight to voicemail. I waited till about 6pm and tried calling the store again and this time it rang and rang till it went to voicemail. I decided to head to the store since they closed at 7pm and it was now 6pm. Once I get there at about 6:30 Alexander did not recognize me at all and asked what I needed help with with a not so inviting tone. I said I was there to pick up my devices I dropped off 7 hours ago. He then recognized me and went to the back to grab my phones. He said the applicator machine was messed up and the screen protector may be a little thin. I asked him if the phones were ready and just sitting in the back why he didn’t give us a call. He said he was to busy to answer the phone or pick it up and call anyone. Before I paid for the phone I was inspecting my Fold and noticed there was no screen protector on the phone. Alexander said must’ve been an issue with the applicator and he can “give it the quick and dirty”. I said whatever that was fine I needed something on the phone so as to not void my warranty with Asurion insurance. He brings the phone back to me after about 5 minutes and hands it back to me and says “there you go may not be perfect but at least its something”. I look at my phone again and to my surprise there’s still no screen protector on my phone. Alexander said that’s impossible I put it on there myself. I said “man there’s no way there’s a screen protector on this phone unless you did a better job then any machine”. He said “well you want me to show you I can peel it off”. I haded the phone back to him and he tried to peel it off and as he realized there wasn’t one on there said “WHAT that can’t be” walked to the back and came back 5 minutes later. Gave me my phone back with the applicator plastic on the screen and said “thats the best we can do right now y’all can come back or go somewhere else”. I noticed the Flip also didn’t have a screen protector on it handed that to him and said “alright try this one” brought it back 5 more minutes later and it too had the applicator plastic on it. I’ve included a picture of my Fold to show you all what “Their Best” looks like. Absolutely unbelievably and unacceptable that this is the standard experience a customer...

Not sure you want this posted in google as my exp was a disaster and I’m not looking to harm anyone. In short, I dropped a computer off on May 28 and have been given a run around ever since. Went to pick it up on either 8.25 or 8.26 assuming it was fixed. Your employee (Joe) want in the back to retrieve what I thought would be a repaired computer. After 10 min, I asked if there was an issue. Reply was that he was putting it back together and that they could not fix it. Why in the world was the computer sitting open after 3 months and why was I never called once during the entire 3 months you had it? I had stopped in at least 5 x to get a status.

After another 10 minutes, I told Joe I could not stick around. He then tried to hand me the computer back WITH THE SCREWS MISSING! I did not get angry and simply told him to find the screws and I would return in another day or 2. Returned on 8.30 and the young man tried to give it back to me again without the screws. At this point, I lost my temper and simply asked for the darn $64 refunded. He said he was not authorized to do this but that he would buy the screws. Told him I had been in the shop at least 6X and I was done coming back .he gave me Woodys name to call re the refund which is all I’m asking for now. Woody followed up as promised and told me owner refused request and agin offered to replace screws.

At the end of the day, I can live without the $64 but I hate being jerked around which make no mistake, I have been. I’m semi retired and have the time to make this an issue. In absence of the refund I will 1st make a demand letter and assuming it will be ignored, will then follow up with a claim in small claims court that will be in far excess of the $64. The computer was obviously carelessly handled as it was left open for who knows how long and this entire experience was a giant mess.

It is beyond me that the owner would refuse what is such an ez request but so be it. Pls know that once I start this process, i will have no interest in settling for the simple $64 I am requesting now.

If u have any q on this, I’ll be...

My time with ubreakIfix has been an entirely mixed bag.

I brought my dead-battery phone in for replacement, which ensued that day and I went off with my newly powered phone.

Much to my surprise, the battery showed 5% when I picked it up and by the time I gotten out to the car, it read 0%.

Plugging it into my fast charger allowed me to reach a full charge by the time I returned home after my 90-minute trip. However, the next day it quickly went down to zero charge and I was forced to have it plugged in at my desk in order to use it.

I thought well, perhaps, this is just a matter of conditioning a new battery, so I went through several full charge to full discharge cycles without any improvement in lifespan.

The short story is that that turned out to be a defective battery. So, on my next occasion to be in Gainesville, 90 minutes away from my home, I brought it back in for replacement.

Unfortunately the diagnostic software for Samsung phones at the time was dead, so again on the next occasion to be in Gainesville, a 90-minute trip away from home, I phone ahead and assure myself that the software had been replaced, so I brought it in.

This time, there was no battery available to replace it.

Lesson learned, I called in advance and determined that yes, the software was still available and, yes they did have a battery available; I was informed however that they would not reserve it for me depsite my anticipation of coming in a few days.

So, again I called just before I was heading to Gainesville on another long distance trip and was assured that they had my battery in hand. I gave him the reference numbers from my previous times there and they agreed that they would hold it until my arrival later that day.

Which, in fact, they did, and its replacement was uneventful. On this, it's first full day of use, it appears to be in good Nick.

So, while it was frustrating in that I was unable just to pop in as I ran around town, in the end it all seems to have worked well. Thanks for...