Rustic River Finds, Inc. — Local services in Galena

Fun items. But terrible customer service. It's unfortunate. The amount of lovely items in that store is definitely overseen by terrible customer service. No greets, no hello, no nothing. Just eye contact and a turn away. If the customer service was on their A-game, this place would have gotten a 5 stars. But there's no amount of gems, that'll change that.. which takes away from the entire "vibe and energy" of positivity. I would pay hundreds of dollars for beautiful items, if the customer service was there. But I'll walk right out of I see otherwise. I will not give this place another chance unfortunately. Went with a girlfriend and we were not impressed by the customer...

This is my favorite shop in downtown Galena. Very well organized and perfect for a jewelry wearer or maker (or both). The staff was friendly. I loved looking at the variety of natural stones. The next time I visit Galena, you best believe I'm returning and making a bracelet from the bead bar! Update: I returned! Made myself a bracelet that will forever remind me of my time in Galena. There is a charm for everyone. Enamel, crystal, stone, gold and silver tone. The staff was just as friendly as last year. The woman customized...

Horrible attitude from girl at front counter. Came from out of town, third time visiting this store. Each time I go In, hoping the experience will be different, the girl in there is picky and choosy on who she talks to and greets. Not once out of my three visits has she greeted me ever. I'm not going to try again. Rude and not friendly service at all, which is too bad because some of the items in there look nice. Not willing to take my business somewhere it's...