Belk — Local services in Gallatin

Lenee Is a manager her, I called the store, and spoke to her about getting some help with buying some panties, Being a guy It tends to feel pretty uncomfortable when doing so, people tend to assume things about you, so I was pleasantly surprised by Lenee, I hope I’m spelling her name right. But she provided me with the best customer Service experience I have ever had of any time of shopping period. This woman deserves a Raise, This wonderful Pregnant woman was incredibly helpful she took the time to spend about 30 minutes, shopping through panties to find what I wanted, and what would fit, she told me how many to get to save loads of money. I cant speak highly enough of her and I hope whoever he boss is sees this and gives her a raise and a promotion or something. I very rarely right reviews like anyone else and I truly mean it when I say this was the best Customer Service Experiance I have ever had, period....

First let me start out by saying it is Nice to have a department store like his in town but my biggest complaint they don’t have all the clothing I like featured online as well as enough of the featured Lancôme skin care specials and always seem to run out within a day or two of the special. Also you have to pay for the special beforehand to reserve it to make sure you get it and they will not let you have it even then untill the special starts. That might not be so bad except I was going out of town on a trip out of my skin cream and needed it then. Sorry but I just don’t like having to jump through hoops to get what I want. Also the closure now is upsetting and ordering clothing online is not convenient knowing they might not fit and I have no idea when the store will reopen. The website is not user friendly for Belk rewards users unless you want to pay your bill. So I feel I am being generous with...

I was using the Belk app on my phone in the store yesterday. Somehow it fell out of the cart. I just bought the phone and it was kind of expensive so you can imagine....ALL of the ladies that work there are top shelf. Joanna and Diann REALLY went out of their way. Diann literally walked the store calling my number. I went home so bummed out. About an hour later, my Husband walked in the door with my phone! The ladies at Belk had continued to look and found it! I ran back up there to thank them and tried to give them $50 to show how much I appreciated them. They wouldn't take it! You just don't find that kindness everywhere. They just don't know what it meant to me. Really, the effort they put into it blessed me just as much as the return of my phone. Wonderful employees...