Verizon — Local services in Galloway Township

For months, I had been struggling to resolve an ongoing issue with my bill, visiting multiple locations only to be dismissed or advised to contact customer service at a later time. Frustrated and ready to switch providers after two decades with Verizon, I came to your store this past Thursday — and that’s when everything changed.

From the moment I walked in, Nick greeted me with a warm, professional attitude and an obvious eagerness to help. He took the time to fully understand my issue, and rather than redirect me, he personally made a phone call on my behalf, ensuring the issue was communicated clearly to the representative. Both Nick and the representative on the phone were extraordinarily patient, pleasant, and professional. What had been a months-long headache was resolved in a matter of minutes, far exceeding my expectations.

Nick didn’t stop there. After the issue was resolved, he meticulously reviewed every detail of my account to make sure I had complete clarity and left with full confidence in my service. It’s rare to meet someone so committed to customer satisfaction and who takes such personal pride in their work. Nick embodies the kind of dedication and work ethic that any company would be fortunate to have on the front lines.

Thanks to Nick, my loyalty to Verizon has been fully restored. I was so impressed that I immediately referred a friend dealing with a similar issue, and Nick went out of his way to set up an appointment to assist them as well.

Employees like Nick make all the difference. His commitment to delivering outstanding customer service, his compassion, and his flawless execution in resolving my concerns should be commended. I am beyond thankful for the level of care and professionalism I...

We came to this location to transfer a phone number from another Verizon account. We thought it was a simple process but it turned into three hours. A guy that started the process was very helpful from the beginning and explained to us what we had to do. After all those steps were completed; we had to wait to get a phone for the number we had just transferred to the account. Everything seemed like it was going fine until Shannon L came to help us. She started doing the process of activating the phone with the number we had transferred, she didn’t ask us if we were paying off the phone or we were making monthly payments. When we got the message to verify we noticed she had put to make payments, which I told her we weren’t asked so I guess she assumed we were making payments without even asking. Not only that after we left, we noticed add-ons to the account that we didn’t agree to or were never asked about. We decided not to confront her about it so we’re going to call Verizon to hopefully get these remove. So after I told her that we were paying the phone off she walked away without telling us what was going on or what did we have to wait on. When she came back I asked her politely if we were waiting for something. She answered with an attitude of what she was doing and I said oh okay I didn’t know sorry. She started to cry because they were understaffed and she was stressed - not sure why this happened if anything we were upset because we’ve been waiting for 3 hours at this point. This is not a way to treat your customers. Verizon please get more sales people to help out this location. We appreciate the guy that came afterwards to apologize for the inconvenience. Shannon please don’t take your personal problems...

The reason for my 5 stars and literally the only reason for the 5 stars is because of philip the customer service rep in the galloway store. I honestly cannot wait to get out of verizons contract- they have been deceiving from the start- told us our bill would be 141 a month had a promotion where i hand in my old phone get a new one for free with tablet due to my old phone value well that was a lie because no one will buy our the contact cause verizon is saying I owe over a thousand on both devices when it should be only a balance on the tablet. Our first month bill was 250 dollars when it should have been 141 - we were told it's because we transferred lines after that one payment it'll be 141 well not even 30 days go by and verizon is saying we owe another 250 .... we had no choice to pay - told us there was a issue with their promotion department and promotions didn't go through blah blah blah - long story short- I had to call verizon over 7 times in two months and they still couldn't get it right!!! I went into the store and a gentleman there told me I had to go to one of the main sites for help - well Philip over heard and instead of being like most verizon employees - he actually took the time to help me and got everything situated. For two months we paid nothing due to verizons mistakes - we had so much credit..... Philip thank you so much for going out of your way to help me - you did the trick and honestly a worker like you needs to go to a place where your appreciated and filled with good people cause a good majority of verizon sucks. You were the one good experience we did have with verizon -...