O'Reilly Auto Parts — Local services in Gallup

One guy I talked with on the way in is the only reason this isn't a 1 star review. He was respectful, courteous, and genuine as befitting someone professionally interacting with customers. He should be given a raise and allowed to run the place...

Seriously.

Inside the store was opposite. Two ladies, especially one of them, gave the most disgusting look. That one spoke with a nasty, unprofessional tone. If I had a knife I could have cut up the contempt and packaged it.

O'Riley stores, like Autozone ones, usually have large a variety of well kept tools to lend and a photo display board showing them. This store had neither. Just an old small toolbox with a few tools apparently thrown into it. The sassy one insisted I buy a tool that's probably the most commonly lent by auto parts stores, as she said her store doesn't offer it for lending (took effort to even get her to communicate this...).

Went to the other O'Riley's store in town. The guy was attentive, courteous, respectful. He shows the big photo display board with numerous tools to borrow. We discussed the tool and spec's needed, and that was it: a professional, respectful, human interaction.

I seriously doubt these two stores could possibly be owned by the...

Worst customer service ever. Walked in, no greeting, no "I'll be right with you. Three customers walked in after me, same treatment. Finally get some help, tell the employee exactly what I need, he repeated back to me, assumed he sold me the right part. Get home, wrong part. My husband calls and speaks to Evan, explains the problem. Evan becomes very defensive, says he's never wrong and hangs up. Husband drives back to town to make an exchange and to speak with a manager. Lo and behold Evan was wrong. He looked up the wrong vehicle. His response was "I prove customers wrong all the time". Manager comes out, husband points out Evan's behavior. Evan still being rude as ever, and Manager just stands there doing and...

Bad service this morning. I came here to return a defective part no less than 10 days old. Mr. Cornelius, cashier, didn't greet me like a simple good morning whatsover. After I told him why I was here, I told him that good customer service have "your customerskeep coming back. I had to drive 80 miles to get this kind of treatment. Why the LONG FACE..?" I had to have him call out his maanger, Josh. When he came out, I simply told him what happened when I first walked in & brushed on good customer service. He did agreed with me & that he'll talk with his worker. What a morning to...