Verizon — Local services in Gallup

I came here today to see if they could apply a screen protector to my new phone. I spoke with Amanda. She tells me that they can’t because I purchased the phone online, through Verizon. She says it will void the warranty. So then I tell her I wasn’t aware of that. She says well we could do it but it will cost $30 and I’m sure you don’t want to pay that. She keeps talking and I ask her what she means when she says that “I wouldn’t want to pay the $30?” She says “Well nobody ever does.” So I tell her that’s rude to assume a customer wouldn’t want to pay for a service. And I proceed to tell her I’m fine with the $30 fee. She’s almost frustrated now, and says she’ll be out to collect payment. She comes out and comes to my car window. I then again tell her she was rude to assume things about a customer, then she says in a quivering voice well I don’t want to do it now. Because I’m nervous. I might get bubbles in there. And I said what? You’re nervous? And I asked her to go and see if the other employee can do it. She goes in, speaks to the other employee, comes back out and says he doesn’t want to. What ever she told him, I don’t know. So I get their names: Amanda and Elijah. She then says her Supervisor is David. I called Verizon customer support and reported them. What lousy customer service. And to tell a customer “I don’t think you want to pay that” - imagine how many opportunities they miss when they come out with “it’ll void the warranty” argument first and then the “itll cost $30, which I’m sure you don’t want to pay” arguments. Instead she could open with, let’s see what we can do. If we do this, here’s what it will cost and what may happen. Instead they...

I recently visited the Verizon located on Maloney Avenue and had an exceptional experience from the moment I stepped through the door! Shantel was incredibly knowledgeable, friendly, and took the time to guide me through a phone transfer from start to finish.

I had purchased a new phone without the knowledge that SIM cards are becoming a thing of the past as we move to eSIM cards. Shantel activated my new device, transferred the data from my old phone, walked me through new cellular plans, and helped me pick out a compatible case.

The only downside to my experience were the chairs. While they served their purpose, I found them uncomfortable after extended use. It might be a good idea to consider more ergonomic seating options that provide better support for long...

My experience here was great with 1 phone I traded in and asked for no protection plan and on my second phone I traded in I asked for no protection plan and felt they were trustworthy because they helped me once before but instead they threw in a protection plan. Now I have to pay for a bill that they're saying I'm the blame for because I didn't read my bill. Which I thought was ridiculous considering I thought I could trust them. Instead of trying to help they told me I had to pay for that bill which I already told them I didnt want. I'd say make sure to read your contract thoroughly because they work by commission so of course they want you to pay more! Beware...