Cabela's — Local services in Garden City

5.13.24 So I came in today to see what they had for Minnkota trolling motors. I needed one that was 60 inches in length and 24 V. I came in at 2 PM and I left at 3:55. Let me state the Andrew is the person who help me and I put no blame on him. He was told by a manager that the display model had no warranty, no remote or box with instructions and was old stock and could not be returned and they had it listed at 2000 and we’re giving an additional 20% off making this a $1600 trolling motor. Manager Mike confirmed that Demo Had Tossed the box,info,floor material and SKU info. I had no problem with this price. It was a great deal for what it is even if it is an outdated model with no warranty I was willing to take the risk. That it may need a repair or missing a vital part that I would need to order While I was at customer service, there was a manager named Chris who was unwrapping catchup, mustard, and relish who got mad at the customer service agent who was helping me fill out a form because it wouldn’t print and it took everything I had not to pipe up at when he looked directly at her and said there are five other managers on the floor why are you asking me for help ? As a business owner, I was gritting my teeth to see how this played out thinking because you’re a manager taking the wrappers off a container of condiments and the others are busy know your job and lead rather than delegate! Luckily, the associate Bobby handled this way better than I would have but as a potential customer, it definitely rubbed me the wrong way. Now the trolling motor did not have A SKU so two other managers were up trying to figure out how to get this thing listed so they could get it sold to me. Mind you I sat there for two hours while they tried to figure this out and finally said that it went to another bigger manager to get final approval, so they had found a way! So they turned around and had the Sales technician come up and let me know that they did not want to sell this product to me and there is no way they could honor the price and in the end this unit would actually cost me more than buying a brand new one due to what the original cost was. That the way they found to sell it to me would throw a red flag that they would have to explain to corporate. Well that’s simple, we offered this discontinued floor model at a certain price, we honored it and we took the hit to do right by the customer because it was the right thing to do. Instead we wasted their time & reneged on our agreement. I left the other items I had in the cart that I was going to purchase with the motor and just left.. Seriously disappointed. 5.18.24 Went to canyon marine in Nampa Idaho. Paid a couple hundred more for the sale thing that Cabela was offering for $2800 down 1600. In all reality I went to a local business and kept my money in a local business so I don’t mind paying more. They had fast friendly service and now has my...

Recently I went to Cabela’s in Boise to hopefully purchase my first fish finder. I have not been much of a fisherman, so I had lots of questions and a limited budget. Fortunately, Cabela’s sales associate STEVE DAVIS was there to answer all my questions. He was extremely knowledgeable, helpful, professional, pleasant, and made me feel like I was the most important customer in the store. Despite my complete lack of knowledge, he was never condescending or made me feel stupid. With STEVE DAVIS’ help I decided on a fish finder that met my needs and budget, but unfortunately, they did not have it in stock. I decided to just go home and order it from Cabela’s online. My experience could have ended happily here but it did not. The fish finder arrived in a few days shipped from Bass Pro Shop/Cabela’s in Springfield, Missouri. When I opened it, I found that the fish finder was USED! Perhaps a return or at the very least a floor display model but no doubt used. I realized that Cabela’s in Boise did not ship the order, but I was so mad I wanted to talk to Cabela’s representative in person, not over the phone so I drove back to the store. Once there, I asked Cabela’s customer service representative OWEN to speak to a manager. OWEN could not have been more polite and helpful. No run around, no “you can’t speak to the manager” that I have gotten at other stores. OWEN immediately got RICH RUTLEDGE, Group Sales Manager, for me to speak to. I explained the problem to RICH RUTLEDGE who examined the fish finder and came to the same conclusion that I did, it was USED! He apologized, even though it was not his or anyone at the Boise Cabela’s fault and promised to correct the problem immediately. I think that RICH was every bit as mad as I was! I also had found the same fish finder for significantly less money at a competitor. Rich had Customer Service Representative JACOB take care of all the paperwork and ordered me a new fish finder. RICH also committed to matching the competitor’s lower price. Today I went back to Cabela’s to pick up my NEW fish finder. RICH and I both carefully examined this one to make sure it was NEW. JACOB took care of all the paperwork and RICH kept his word to match the competitor’s price. I left Cabela’s a very happy customer. At one point I was ready to cut up my CABELA’S CLUB BLACK level credit card and never spend another dime there. BUT because of the OUTSTANDING customer service that I received from STEVE DAVIS, RICH RUTLEDGE, JACOB and OWEN, I will be CABELA’S customer for life. I don’t know if all CABEL’S stores have such great customer service, but the CABEL’S Boise...

WARNING! DO NOT BUY CABELA'S GIFT CARDS! I used to love this store and the ambiance. My most recent experience was terrible and could have been an easy fix. I went to use my gift card that had a balance on it which I was able to prove first hand with a receipt. A lady that worked there said it had a zero balance and it was used at an unknown location 2 days ago. That makes no sense since it is a Cabela's gift card and this is the only cabelas we know of in Idaho and we definitely did not go to any cabelas since last year... So instead of just giving me $40 to use towards my purchase, I have to go through this whole process to get back my gift card balance of a simple $40, for a potential technical error that is not even my fault. I got inconvenienced at the store and again at home just to to file a claim.. Thanks a lot Cabela's (SARCASM)...

UPDATE- yes, they did contact us after this review. Offered to send us a $40 gift card via email, we thought it was resolved then. BUT a few days later, they come back and ask for our address and phone number, basically "ummm we take it back we will "investigate" this matter" and no word since then (that was 11 days ago). This is $40 we are talking about here, the amount of time they had spent bouncing this back and forth (or ignoring the issue) around their people they've already spent on their payroll. Again, this is not our fault, this was an issue with either their system or a personnel, we have a receipt of our last purchase. The manager told us we used the card at a Cabelas 2 days prior to that visit, and we definitely DID NOT, we have not been back at any Cabelas for months and months prior to that day we attempted to use the card. Thank you Cabelas for making us feel like this is our fault and making us feel like you are suspicious of us. Really all this for $40? And you think we would do so much effort like this to dupe you out of $40? Do you think it makes sense for both me and my husband to risk our careers to do a fraudulent act like this? God Bless you all! This isn't about the $40 anymore, its the unwarranted suspicion and disregard for our inconvenience that is making me write this follow up. If this is your brand of customer service,...