furniture empire — Local services in Garland

DO NOT BUY FROM THEM SCAM ARTIST

When making my order In store I wanted rose gold dressers and nightstands with a black bed. They didn’t have my complete order in stock so we decided to go for something else that was equally nice. The next day we get a call stating they have the rose gold in storage. I was excited thinking I would get what I needed. When it was delivered they had my entire order wrong. When calling them back to just get our original order and have them pick up the wrong order they proceeded to say it was my problem now and that they wouldn’t help with the situation. Me and my fiancé just wanted what we were paying for and instead they gave me what they wanted me to have. They lied about their inventory. They had no professional customer service. Both owners hung up in my face and didn’t want to talk like adults to get it rectified. Overall I’m getting my refund and will never do business with this company again. They are rude, unprofessional, and have made the furniture buying experience a pain. Don’t give them your business you will have an...

Just bought a couch here last week and they are very fast with delivery (could have been the next day if we wanted!) and decently priced (basically the same price as Amazon, but including assembly/set up). The staff was also friendly. I'm only giving four stars because I was disappointed in the guidance from the salesperson... we looked at what they had on the floor and I kept pointing out a specific feature I didn't like, but then we ended up ordering from a catalog and I didn't realize from the low-res photo that it had that feature. It's my fault for not checking closely or looking up better pictures online, I was just disappointed he didn't warn me. I feel like the main reason for shopping in a store instead of just ordering online is to take advantage of their product knowledge.

SO, just a reminder to do your homework to make sure you're getting what you expect, and it...

Didn't have a good experience with Adam. Was over charged found item cheaper and said he would match the price which he lied, I spent 2800 and found everything for 2600. Same exact items I purchased from him...Now the delivery drivers, they were cool. Both guys were great. Really appreciate them. They put the bed together, loveseat, sofa and recliner. Also my coffee tables. To get to the point if you go there don't let him mess over you look around, get prices and compare!!!! Oh yea order a brown bedroom set, when it arrived it was grey. Now I have to send back the comforter set and lamps I ordered cause it don't match...not too happy about this and the extra stuff I have to do due...