Pizza Hut — Restaurant in Garland

During thanksgiving break I tried to redeem some reward points for wings so my kids could eat while out of school. I ordered an 8 piece wing and then attempted to call the store several times (4 to be exact) to request that the wings be cooked a little longer due to the fact the last time two times I ordered at this particular location there were a few undercooked wings so I wanted to avoid going back up there for it to be corrected. I have a newborn at home and didn’t want to be inconvenienced or inconvenience the staff by recooking them. I finally got ahold of the manager Kirk Freeman on the 4th attempt and requested for the wings to cook a little longer and he refused to do so stating that the wings were done. I explained the situation, he said he wouldn’t cook them longer based on a “possibility “ they were undercooked but I could come and try them once I was there and if I didn’t like them, he would recook them at that point. That seemed super weird and I’ve never been told the wings can’t be cooked longer, so I proceeded to ask for his name. He then quickly responded, “ ugh, I’ll recook them and they’ll be ready in 10 minutes” hung the phone up, and never gave his name. When I arrived at the store to pick the wings up, he slung them across the counter in a bag at me and STILL refused to give his name and store number. He threatened to call the police on me as well with a baby car seat in hand simply because I continued to request his name and store number. Luckily I found a receipt that had the store info on it on the counter. I asked another lady who worked there for his name and he told me I couldn’t talk to her because she doesn’t speak English, at which point I told him I speak Spanish and asked her for his name again. The name was finally given to me and I left to call customer service WITHOUT the wings because I was worried something may have been done to them! Worst experience EVER! Never going back to the garland location on Buckingham...

They should really have an option for a zero rating. I ordered a pizza around 3:24 pm for a delivery time of 4:06. By 4:40 the pizza still hadn't made it so I called because our apartments are literally right next door. They told me the driver got lost or something and he'd be there in 5 minutes. He didn't make it until 5:15 pm when we opened the pizza, one of the pizzas was still completely raw in the middle so I called back and they told me they would send another one. I said it's ok I'm right next door, I can come pick it up. They insisted on delivering it though. So I waited and after 45 minutes still no replacement so of course I called back and by this time the employees are laughing like it's funny, so I drove up there and brought the food back and asked for my money back. She said I'm sorry store policy is that we don't give refunds only store credit. Now I'm furious becauseI have so much store credit at this Pizza Hut that I could feed my family for a week. There was no manager on duty and just a bunch of unqualified employees that can't even cook a pizza to the correct temperature. The employees called the store manager 4x. The last 2x he hung up on the employee and told them he didn't care what the issue is but that he doesn't do refunds. This store has the worst customer service I've ever encountered at Pizza Hut and for me to spend the type of money I do with this company is completely unacceptable. They will never get my...

The first time we ever ordered here, We told the driver he was being rough with the pizza, we called the store because we wanted store credit and they decided to give us attitude because we wouldn’t use it right away, and they forced us to get the pizza today or else we couldn’t use it. Second time, they are late more than 2 hours, as I am writing this review, I called them they said they delivered it but I never paid for it so lol. Never order from here They are disorganized and unprofessional. That all have attitudes.

After 2 hours and 30 minutes of waiting, my boyfriend and I decided that we didn’t want the pizza anymore, so we called the store explaining our problem for now the 3rd time. In which the manager, katlyn, or whomevers name is similiar, gave us attitude. After I canceled my overly prolonged order, 15 minutes later is the driver who shows up with the pizza. My boyfriend tells him that we already canceled it and that we don’t want it, the driver flicks him off and yells at him “next time I’m going to charge you twice as much,” and storms off. As my boyfriend and I are at complete distraught of such behavior we call the store and again the manager says “uuuuuuhhh nooooo (just like all the other times we called) that didn’t happen” lol what a complete joke. I’m going to use that every time someone confronts me, “uuuuuuuuhhh nooooooo” HAHAHAHA This...