HomeGoods — Local services in Gastonia

If you want to wait in line on a morning weekday this is your store. 2 times I’ve been and my wait was 20 minutes each time with 1 cashier on the register and only 3-4 customers in line. Today Michelle was slow and took forever to bag and scan customers items as Sasha stood by the door watching the line continue to build with only Michelle on the register. Sasha only took action when she noticed customers putting items back and leaving the store. Also the music is horrid and not what you typically hear at the huntersville location or the Steele creek location. If you want an enjoyable shopping experience do NOT go to this location. Steele creek is a short drive and has better more and efficient staff. I timed my wait each time and it is absolutely ridiculous. Once another cashier got on register Michelle too worried about what hours the other cashier was working versus speed...

It didn't take long for this brand new store to go downhill. The employees aren't trained properly and have MAJOR attitude problems. This store specifically is inconsistent with their return process. Wastes everyone's time when each employee does things differently then gets an attitude with the customer because they aren't trained properly. Do yourself a favor and drive further for a store with pleasant, TRAINED Employees. Even the "manager" or whoever came to help with no name badge or apron said, "I've never seen it done that way- we are supposed to do each return separately". Yet when I asked the cashier to total them all together to apply towards my new purchase, the employee next to her came over and easily showed her how to do it. SO inconsistent and zero training and...

Probably the worst home goods I’ve ever been to. Visited this location twice and both times have been horrible. Every employee is simply rude and is more dedicated to their phones. If you don’t want to work here, please find another job instead of having nasty attitudes with the customers. Both times, there was issues with price checking and asking for my glass items to be wrapped before placing in a bag. I do not understand the harm of asking a glass item to be wrapped or at least double bagged to prevent breakage. Will not be back! Brand new location and no friendly staff,...