Blaze Pizza — Restaurant in Gastonia

Felt very humiliated and insulted tonight. I left feedback for VERY burnt pizzas a couple of weeks ago. I was very surprised that the general manager reached out to me the next day and refunded me for my order and also offered free pizza cards to me to pick up and use in store. I was like “wow.. ok.. I’ll give this place another try. That was super nice. Was not expecting any of that.” I felt a bit weird asking about the free pizza cards when my family decided on pizza tonight but I got over it and was like well they did offer it to me whatever. I call first before coming and spoke to a team member who gave the phone to the manager. The manager seemed confused like I already had the pizza cards and was just calling to see if I can use them. Definitely was a weird phone call and felt social skills, professionalism, and politeness were severely lacking which should of been a warning sign to me. I explain no, I haven’t gotten the cards yet that’s why I am calling to make sure you have them and it’s okay. Felt he was either not listening or understanding but said it was ok. I come in to the store and the manager was so unprofessional and rude to me. He was aggressively accusing me that I already got the free pizza cards and remembers me and was arguing with me. I was about to just leave but then he called me by the wrong name. I said that’s not my name. He obviously realized he has been mistaken and I in fact never received free pizza cards yet and was not some weird pizza scammer. The guy seriously offers no apology and doesn’t say another word to me at all the whole time I’m there. A very nice young woman at the counter looked like this is an awkward situation and asked me what pizzas I’d like and got started on it. I sat there for 20 mins and the manager did not say a word to me. So weird.. embarrassing.. insulting.. and awkward. Oh.. and you betcha.. both pizzas were burnt. Not as bad as last time but still. I’m from New York and know about brick oven pizzas and they shouldn’t be burnt with dried cheese just because they are in an oven. I used to order here all the time but last handful of months pizzas are always burnt and dry. This sure did not make up for my last experience at all. I will never be back here again. Very horrible way to treat customers. Thanks to Tiffany the general manager for trying.. but your staff needs a serious lesson in manners and...

We had gone to dine at Blaze Pizza on the night of Aug 13th at 8:30 pm and went ahead and placed the order for 3 pizza and one garlic bread. The Staff at the counter was well behaved .

We were waiting for the Pizza to be delivered and that is when we went to occupy the table. One person with Braids was cleaning the table and he said that we will need to have the Pizza "on the go". On inquiring he said that as per the directive of the Management the dine area closes by 8:00 pm, we already had a group of Senior citizens, dining in, when we were placing the order.And We had one Hispanic family behind us - placing their order.

We said that we were not informed when the order was taken - that it will be "to go". To which he was very aggressive and imposing and started shouting and raised his voice and insisted that we step out. He said that he was following the Owners' directive. He also said that he was the Manager and it is HE who gives the order.

He even went behind the counter and continued his barrage & said that he did not care for anything. as he was only concerned with his check which he, as it is going to get anyway.

The situation got discriminating when the Hispanic family who had placed the order after us and who were a witness to this unpleasant behaviour, informed us that they also wanted to dine in and no one inquired with them if the order was "dine in or to-go"

When I inquired for the Manager's name, he sent one staff, who said that the Manager's name as "Mr Little"

I Feel that the Management should take a very serious note of this & also check the Video recording with Audio, to confirm my statement.

A Manager is supposed to handle the Situation not to Aggravate it further and the Incident has left a bad impression, and that both me and my colleague will never set our foot again on this property - For Your Information - me and family have been visiting this...

I am very disappointed at my visit to Blaze Pizza Gastonia. We did a online order as we had just visited the grocery store and wanted to do a fast pickup to take home - it was the complete opposite of fast. It was a Friday night but there was only 3 to 4 people in the entire restaurant dining and a few to go orders. I waited a entire hour to pick up our food which is ridiculous from the time the ticket was printed to the time I left. My cheesy bread came out first, then the second pizza, then the third about 15-20 mins apart. During the time I witnessed the staff help out a few people but other than that were standing around. The only one continuously working was the guy putting the pizza in the oven but in random order.

I complained to the manager only to be told they were short staffed. I understand short staff when you are busy but when you have 8 people standing around on a slow night you have time to help and push out food. He also told me he could pull out my pizza under cooked and I could leave right then and there. Why would I want undercooked pizza when it should of been ready 30 mins ago or came out at the same time as the rest of my order. All I am asking for is to share my feedback and to have orders come out together and not minutes apart.

I have visited the downtown Charlotte location and Disney springs and never had this issue until I visited here! I’d rather drive the 30 mins downtown and know I am going to get good service then come here again and be treated poorly and have to wait a...