Morris Jewelers — Local services in Gastonia

Recently dropped a watch off at this store for repair. No complaints about the actual work the folks at Morris provided, but the customer service was perhaps the worst I have experienced in a very long time - particularly from an older African American woman behind the counter. She was rude, impatient and seemed as though she would have rather been anywhere on earth besides there helping me on a random Monday afternoon. Granted, this was the day Hurricane Irma rolled through Gastonia and perhaps the barometric pressure had everyone a bit sideways, but if this is her typical demeanor, I suggest she consider work elsewhere. Definitely not the customer service industry. Unfortunately, there does in fact, seem to be a trend with her as we were greeted with the same lackluster service upon pick up of the watch a week later (she literally turned her back as we entered the store without any sort of welcome at all....not a hello, not a may I help you...nothing). A gentleman, who I presumed to be the store owner, did provide a bit of service recovery after an agonizing initial encounter with Ms. Congeneality, for which I was grateful. I am a huge supporter of the "shop local" concept and will continue to be, but will always except common courtesy in return. If you visit Morris Jewelers and happen upon this particular saleslady, hopefully you'll have a much...

My husband & I have been customers of Morris Jewelers for more than 30 years. I can honestly say that we have never been disappointed with anything we've ever bought from them. Michael himself is always so very pleasant and helpful with everything from assisting us in purchasing jewelry, to jewelery repairs, to watch purchases & repairs (even to older watches & jewelry that belonged to our parents & grandparents), & even down to cleaning & checking my jewelry when I come into the store. I totally trust him with handling & keeping my diamond jewelry, if need be, to make sure everything has been repaired correctly & that is up to his own high standards (before returning it to me). In these days, I know people are skeptical about leaving their precious jewelry pieces at a jeweler (since so many have been duped by having stones replaced with cheap versions by con-men ...but you never have to worry about anything like that with Michael!! He is an honest & caring jeweler!!)! Take my word for it...if you buy a piece (or pieces) of jewelry from Michael....you can rest assured that you are buying top quality jewelry at...

Came in to get a broken gold necklace chain repaired, ended up buying a new nicer chain for it. I left the necklace with them to remove the old chain from the in-set pendant and attatch the new chain. When I came back to pick it up, they didn't give me my original chain back. I had to ask for it, and they looked confused and had to look around for it for a few minutes. I did get my chain back, but it's weird to me that they just assumed that I would let them keep my old real gold chain. A friend said they did the same thing to her - she needed a larger hook for a pendant, and they didn't give her back the original real gold hook. Unprofessional business practice. Make sure you ask for your old jewerly back.

Other than that weirdness, my necklace does look great, it was a fair price, and it was ready for pickup...