Dillard's — Local services in Gilbert

WORST CUSTOMER SERVICE I'VE EVER RECEIVED.

I went into the Gilbert San Tan location to return 2 shirts and a tie I received for Christmas. Just not my style. One shirt had the yellow "POP" sticker on it and they returned it for store credit no questions asked. The other shirt and tie however did not. They were the same brand and had all other tags still on them. I was sent up to customer service from the mens department. The girl said she couldn't do anything. I explained I called ahead and was told I would receive store credit. She then grabbed the manager. I got a young lady name Cecily who said she is the assistant manager

To be clear I called ahead and explained that I didn't have the receipt or the little proof of purchase sticker but all other tags were on the items. The gentleman on phone said it was not a problem and they will just give me store credit. Which I am completely fine with not having the receipt.

She said she would have to look up how they were purchased. I offered her the name of the person who bought them for me. She then said she would need more information such as what store and register they were purchased at. WHAT?! I said they were purchased in Scottsdale and she told me I would need to go to that store and there is nothing she can do.

Cecily said she had no way of knowing if the items were even purchased at Dillards and that they don't sell those brands (Quieti and Merino). THEY ARE LITTERALY IN THE STORE, JUST LOOKED AT SHIRTS AND TIES OF THE SAME BRAND. I corrected her and told them where they are located in the store, I was a bit heated at this point. She practically came out and accused me of theft. Do they really think that less than two weeks after Christmas you may have people looking to return items and may not have a receipt?

I asked for her supervisor. All she said was "He's not here". I asked for his name and contact information. She wrote on a piece of paper "Neil" and handed me the paper. I again asked for his contact information. She just said it is the same as the store number. I asked her again to write it down and for her name as well.

Talk about the absolute RUDEST person I have every encountered at a retail store!! And she's the assistant manager?! Scraping the bottom of the barrel on that one. No wonder Amazon is doing so well. Jeff Bezos must have had an encounter with someone like Cecily and wanted to spare the rest of the human race. I will absolutely with out a doubt NEVER buy anything from...

I went to the San Tan Mall Dillards to return 2 pairs of shoes that we had bought for our daughters. When I gave the shoes to the woman at the counter she looked at the bottom and said she saw some dirt on the soles of the shoes so she couldn't return them. I told her the shoes had only been worn in the store and in our house when the girls tried them on with their dresses, but she continued to tell me I couldn't return them. She then informed me that she had in fact sold the shoes to my wife and daughters and told my wife at the time they couldn't wear the shoes outside. I told her the shoes were never worn outside. They had been purchased Friday night and I tried to return them Saturday afternoon but I didn't have my wife's debit card and couldn't complete the return. She responded, "I wasn't hear on Friday but I sold these shoes to the lady". I showed her the receipt with the date and time of purchase (Friday at 4pm). I then showed her pictures of my daughters at their dance wearing shoes that were not the shoes I was returning. She then called a manager telling him, that the shoes were worn and repeating the lie that she sold them to my wife and sent me across the store to the manager because he couldn't be bothered to walk over to help. When I got to the manager he barely looked or spoke to me, and he acted like I was a giant inconvenience. He checked the shoes and did eventually grant me my request for a return. I said thank you to him to which he didn't reply and I left. I called my wife on the way home and confirmed that the girl who sold her the shoes was a young girl, late teens or early 20's, not the woman in her late 50's or early 60's who claimed she sold the shoes. I also found out that one of the pairs of shoes was the floor model (probably why they were dirty on the bottom). Needless to say I was unimpressed with the customer service I received and the fact that I was being called a liar to my face when I said the shoes had never been...

Dear Shoe Department Employees.

I was shopping today with my service dog. The tall, young gentleman wearing a blue shirt and tie, whispered something in his colleague's ear and laughed. She jokingly swatted at him and said, loud enough for me to hear, "You're mean, I like that dog."

It seems since you work on commission, you might want to at least pretend you have some manners. Regardless of what you actually said, it was seen as you making fun of a disabled veteran with her service dog.

Since I felt uncomfortable shopping with people that talk about their potential customers in that manner, I spoke with a manager. I then sat myself down with a nice cup of hot tea, pulled up my Nordstrom app and purchased the 2 new Birkenstocks, and Michael Kors blush slip-ons, and a pair of booties.

$$$ No commission for you. $$$

You have NO clue how to act in public let alone in customer service in a COMMISSION based position. Neither of you has a clue. And, you drug the entire department down with you.

In a day where brick and mortar department stores are struggling to stay open, it doesn't take much to see why customers are turning to online shopping. I was able to buy more than I planned, on my phone, without RUDE kids that don't know how to treat...