GameStop — Local services in Gilbert

Erik talks a looooooot. Like, we were trapped checking out our items until he finished telling his long winded stories. No one has time for all that.

And there’s more: Erik was also misinformed, rude, condescending and disrespectful.

We were there to submit Pokemon cards for PSA grading and he started talking down on the lovely Pokemon cards my 13 old son was submitting for grading. Weird right? Also the grading price was $19.99 when we asked, then during check out he casually mentioned there’s an additional charge depending on the grade the card comes back with. Huh!?! Why didn’t he mention that before? Oh probably because he was busy talking about his Magic collection and addiction for opening packs.

We then asked about Pokemon drop days and he said “don’t come here” LITERALLY with the snarkiest of attitudes. When we asked why, he said there’s the usual scalpers who would be there 5 days in advance (who I would assume are his buddies). I told him I’d take my chances battling scalpers early in the AM and that he won’t discourage us from trying to get new cards. This made him visibly triggered andupset for some strange reason. The other patrons of the store were also uncomfortable due to Erik’s behavior.

Lastly, Erik is also grossly misinformed on PC computer components, capabilities and tiers/classes.

I would not recommend engaging with this location and never going back here. We will be submitting our cards to PSA directly...

I don't ever take the time to write reviews whether I had a good experience or a bad one. This time I felt that I needed to take the time to expess my gratitude to Ben at the Market Street location... my son and I went in to buy an XBox. He was very knowledgeable and patient with us... he gave us choices and great recommendations. Unfortunately one of the recommendations he gave didn't actually work with the console version we bought. I called him he quickly apologized and asked us to come back and he would swap it out for us... I don't want to get too detailed... but he went above and beyond to make things right and apologized for making us have to drive back. This kind of service is so lacking in this world... I've been still impressed with it an hour or so after the experience. That is why I decided to write this review....

Drove here about 30 miles from my home. Arrived at 710pm for a pickup order that was confirmed ready. Hand clerk my id, he pulls out the product, and the entire product is mislabeled/ recorded. They've attached a 110$ display box label to an individual box that should be one of five for the set. The clerk informed me he finalized the order before i could even see the product, after he took my id. He could now no longer help me as there are no returns on this product i never accepted and isn't mine. It was left there. I was told to call customer service, i did the next day and no one answered. I have called the date i write this, same outcome. I have emailed them 2 days ago from the date i write this review and have no response. This place owes me product or about 110$ as of now is...