KFC — Restaurant in Gilroy

This is by far the worst customer service I’ve ever experienced and the most inexperienced, untrained, rude and unprofessional staff I’ve dealt with. I decided to give this place a try as I noticed they redid the whole building and looked newer. I ordered ahead of time online so I could visit the restaurant and do a quick pick up inside so I wouldn’t wait in the drive thru. I received the mobile order notification that my order was ready and they have parking locations that specifically say to park there and head inside for mobile order pick up. I parked and headed inside but both of the doors were locked. They literally have signs on their doors that say if you’re there for mobile order or door dash that the doors will open so you can come inside and grab your order. I waited 10 minutes at the door and no one came to unlock it. I made eye contact with 3 separate employees and they just ran to the back behind where they store the cooked chicken and never came to assist me. I noticed they were talking about me because a different employee would peek their head around to look at me and then go back to talking. I was in shock seeing this happen and I even pulled on the door to show them I was trying to go in and still was completely ignored. After 10 minutes of standing at the entrance being stared at I was fed up so I had to line up behind 3 cars in the drive thru and even right when you enter the drive thru line they have a big sign that says Mobile Orders pick up inside. I told the employee I was there for a mobile order and they just said pull up to the window. They didn’t acknowledge me or mention anything of me standing at the door. What’s even worse is the employee who stared at me directly and didn’t answer me stood behind the employee who handed me my food and just looked at me again. I was so frustrated I didn’t say a word to any of them and I left. Hopefully management sees this and trains their employees to be respectful and teaches them how to answer a door. I don’t understand why the door is locked in the first place if there are so many other dashers and mobile orders there. While I was standing there waiting I noticed 3 people try to go in and order but the door was locked so they just drive away. Not only are the employees rude, but they also driving away business...

Came to Gilroy KFC to order their new Mike’s hot honey chicken my family and I were excited for it. We live about 15 minutes away. We drove up here we ordered it. We got home to our surprise. None of it had hot honey chicken all of it was just like soggy chicken. The fries were old so I headed back to get my order fixed. I’m trying to talk to the people they’re not wanting to cooperate and not trying to work with me and can’t seem to find what’s wrong even though I’m telling them. The manger in the photo on right side made it so bad that I had to threaten that “Ill take pictures And put a review up just to get them to remake my food because they are turning me down and trying to say that they can’t remake it” so I started to take photos and said I’m writing a review. Then they decided to remake my food. Jorge in the photo was the only one that came to help out the other people in the photo just made it more confusing and Hard. Also gave my 2 kids the chicken nuggets as they were hungry and I felt bad for making them wait.

Beware of people‘s attitude at this location as if you ask them to remake it they throw a fit!!!! They don’t care about becoming better!!!!

Omgosh just got home AGAIN after leaving there and they still didn’t put mikes hot honey on the sandwiches, called back to speak with manger again and she said bring it back I’ll make it again. I live 15mins one way couldn’t believe she didn’t make sure my food was good and shame on me for not checking the food before I left the second time!!!!

Hopefully they can find someone that can represent them better and lead a team with a better with working with the public as she...

Just went to KFC on lunch, only to receive what they call a biscuit, I would call a petrified bread for animal feed, maybe, no boxes for lunch either, my biscuit was so hard, KFC didnt know what it was, they called it Fries as the picture shows... First time they're potatoes and gravy , extra bland il almost scared to try wings, looking at them and seeing that they aren't properly fried, due to color being yellow..straight reflection or management or better , lack of management.....oh, I tried the wings, ....if ya want to know whT they tasted like, try making pigs in a blanket,..but dodnt cook them....pure dough or disgusting unflavored batter...I stand by...