Larc Jewelers — Local services in Glen Ellyn

I rarely leave a review, actually almost never, but I felt compelled to leave one because of my experience at Larc jewelers. I wanted to surprise my wife with a custom ring with our kids birthstones and truly had no idea how to design one. I stopped at one of the chain jewelry stores (I will omit the name)And left there very confused and somewhat shocked at the service and lack of knowledge of the woman that helped me. Then a friend told me to go to Larc jewelers in downtown Glen Ellyn. I cannot tell you how happy I was from the moment I walked in the store. I was greeted by Wes The owner, and Lori was the woman that helped me. Well let’s just say that I felt like I was treated like a family member. The amount of time that she spent with me going over numerous designs and stones was amazing. she never once tried to upsell me with more expensive stones. When the ring was finished, which surprisingly didn’t take that long, my wife could not have been any happier!! She actually couldn’t believe that I picked a ring with the design and quality that it was. I had to come clean and tell her that Lori was the one that essentially created the ring. I highly, highly recommend going to them for any of your jewelry needs. Let’s just say they now have a customer for life. You will not be disappointed I promise you. Thanks again to Lori and Wes for the outstanding...

On 12/11/2023 I had 2 necklaces that needed repair that I had given to my girlfriend. Both of them were going to need small clasps in order to be fixed. These meant a lot to me and her. I am a Wheaton resident and have always given my business to Costello jewelers in downtown Glen Ellyn. I went over to see what they could do for me. I showed Sharon the necklaces and we put them on the felt and she took them back to the jeweler and came back out and said one would be 60 and the other 80. My jaw dropped at that cost. I then asked her if he could sell me the clasps and she said let me go see. She came back and told me he was going on break and to come back in an hour. I felt like Costello jeweler was trying to soak me with those prices or they just did not want to help me. I left and walked across the street to Larc Jewlery and was greeted immediately and told them what I needed. The women who helped me immediately took the necklaces back and replaced the clasps and took out three knots from the chains and said that the total would be 12 dollars. I was extremely happy at the price but even more so at the service and how fast she was able to take care of me and fix them. Larc jewelry is now my go to. I will never step into Costello in downtown Glen Ellyn again Thank you Larc for not taking advantage of me and being so kind...

Absolutely so thrilled by the willingness of owner Wes and manager Lori to go above and beyond with an outside the norm exchange situation. Back in February I bought a gorgeous diamond necklace and earrings and through odd circumstances had a few close calls with the items coming off and almost getting lost. I was very late in asking them for an exchange, however I took a chance and called to see if Wes would consider an exchange of some kind even though it had been months since I made the purchase.

I’m sharing the details because I was totally asking for a lot and not only were they helpful, but made it possible for me to find the perfect necklace for basically an even exchange. They didn’t have to accommodate my request and could have easily said on the phone sorry it’s past the exchange window, but they worked with me and made it work for both of us. In the age of everything being digital and big box stores taking over, I couldn’t let this wonderful experience go unnoticed. Huge shout out to Wes and Lori at Larc Jewelers for being rock stars. You have a costumer for life now!

Layli...