FURNITURE TOWN GALLERY — Local services in Glendale

I wish i could give it a o star. As you can see most reviews are either 1 or 5. Very interesting the 5's. Horrible story. Will not even honor their own policy. I just opened a case with Better Business Bureau.

I ordered a sofa 3 weeks ago. Last week i received a shippment but they made a mistake and the sectional was on the wrong side. Thank god i had a picture that i took at the store. Showed them the picture and a copy of the order (order clearsly states as "same as floor"). They took it back. Few days later i got the new one. Let me say it feels nothing like the one at the store. It is very flimsy, cheaply made and extremely uncomfortable. It has no back support whatsoever. I called the store first thing in the morning and asked them to return it. I spoke with Marina ( she sold me the sectional and assured me it was very comfortable). The receipt indicates we can return but there might be a restocking fee. I told them i was fine with the restocking fee. I am more than willing to loose alost a grand. Was told she would speak with the owner and let me know. No call back. Two days later, our entire family has lower back ache. The couches are extremely uncomfortable. Back pillows won't even stay straight. They keep moving up and even more back pain. I called her again. Let her know the quility is horrible and we have back pains. Want to return it. She said she will talk to the owner and call me back. Have not heard from yet still. I paid $3000 in cash for this sectional. No one once told us that we this was final sale. Horrible customer service. They told us it was an extremely comfortable sectional-complete lie. We just want to return this and get our money back to get one we can...

Super satisfied with this store and the customer service here. We were greeted by Marina, who assisted us tremendously with our purchase. It was on such short notice, and we had almost no hope to be able to find anything due to the restrictions on sales in the Covid era, yet she made it happen for us. We are very pleased with our purchase. Thank...

We recently purchased a sectional sofa and our experience was fast and easy with sales service and we are thrilled with our new sofa. It's exactly what we wanted and was a great price. Delivery and set up were great, and we got our custom order FAST! Thank you, Furniture Town, for another...