North Shore Kitchen & Bath — Local services in Glendale

We had serious water damage to our master bathroom and decided at that point to just do a full remodel because we had planned to eventually remodel anyways, knowing that we had original 1960s galvanized pipes and a tiny footprint. We got several bids and ultimately went with North Shore Kitchen & Bath because (1) their bid was competitive with everyone else who bid, (2) we had them recommended by neighbors, (3) we loved the convenience of the turn-key (start-to-finish) service with a full showroom and (4) the fact that we picked all materials out before signing a full contract meant we were able to have a much more accurate idea of the actual final cost going into the remodel. They met with us several times and we fine-tuned the contract and our product choices so that all our questions and decisions were down in writing. They began the work on the day specified and we were given a 6-8 week timeline; the job was finished in 6 weeks, 3 days. We had a few change orders along the way due to some unexpected structural issues and some minor additions we made along the way but the change order costs were all signed off on by us before the work and all reasonable give the additional scope of work. Throughout the entire process, Rick, Tom and the whole team were honest and transparent. Not only was their work impeccable, but they addressed all my concerns as they cropped up and they kept the rest of my house as clean as possible (which was impressive considering they were renovating and repairing water damage on all three levels of our home). The whole team was also extremely friendly, and were very gracious to my two kids who asked them a million questions about the process and also gave attention to my people-loving dog. I also want to give a special shout-out to our designer, Beth. She was very good at understanding what we were going for in our design, was able to merge my husband's and my differing viewpoints on items and also helped steer us towards options that we didn't consider in the beginning, but were of course, ultimately the correct choice. We would recommend Rick, Tom and the whole North Shore Kitchen & Bath team in a heartbeat. We have another 1960s original bathroom to redo in the future and as soon as we have the funds saved up, we know...

North Shore Kitchen & Bath completed my kitchen project recently. It was not a complete kitchen remodel - I had my walls/cabinets painted, replaced the countertop/sink, and added a backsplash. I am mostly happy with the overall result of the project, and the cost was more affordable than other businesses with whom I discussed the project. However, I will say the process to get to the final result could have been much smoother.

NSKB’s communication was lacking. From the beginning of the process when I was working with the designer to pick out finishes, I would have to reach out myself whenever I wanted an update because I would go weeks (sometimes over a month) without getting any information. When I did reach out, I usually had to follow up multiple times before I finally got an email back. I was told a start date for my project, and then when I reached out with a question later the designer mentioned a different date. The change had not been run by me or communicated to me. Had I not reached out myself, I wouldn’t have known until they showed up that morning to start.

The painters had to come back multiple times for touch ups after finishing the initial job. They got paint on my under-cabinet lighting and hardware because they didn’t tape around or remove them; they just painted around things. Paint was spilled on my floors and the NSKB team was able to clean it up a majority of the way, but there is a permanent spot that is darker than the rest of my floor.

The team also lost two pieces from hinges and were not able to hang the last cabinet door. It took NSKB almost 2 months to come back and find a solution after I followed up with them multiple times. Overall, the project that was supposed to be completed in early December ended up taking until the...

For decades we had contemplated the need to gut and reimagine our kitchen, a kitchen with four doors and two windows. We knew two things: it would be a major investment and we knew our configuration made it difficult to even imagine a better solution. We worried that a magician couldn't make this space better.

We hired NSKB because it has its own subcontractors. Their professionals stepped us through the design process as we explored idea after idea. When we locked in on our design, demo started. They said our project would be completed in two months and the only reason they finished five days past the due date was because we, the clients, had chosen to upgrade some aspects of the project. NSKB communicates with clients through a construction app so there is always one source of truth. Their subs are pros who take pride in their craftmanship. The NSKB construction team are terrific people who work to get it right. Their commitment is impressive. For example, a lot of work went into making our old kitchen plum. The owner still wasn't satisfied after extensive work had been done and had his team redo the plum work, which they did without complaint. We had great project managers who saw to every detail.

In the end our change orders came to less than 10% of the project and our new kitchen is so terrific that it's improved our daily relationship with our charming, older home. No regrets.

Finally, we found NSKB to be accountable, a rare and highly treasured professional quality in our book.

We're pleased to...