Pet Supplies Plus Glendale — Local services in Glendale

aside from the savings you get from purchasing items at this particular location there are a few things that some of the customers should know about and of course that is all that Glitters Is Not Gold.

I came in 4 months ago to purchase a harness that I saw on sale it was marked down from 34.99 to 24.99 from the pet supplier (pet safe) on inspection it seemed like a pretty solid product and something that would be very durable but unfortunately after a month of on and off use. the elastic bands around the dog's collar area begin to break now. the fabric is still holding tight but the elasticity is no longer there.

After the second month I contact pet supplies to inform of the situation now they're very helpful and told me they would print out the receipt and just bring the product back. unfortunately I forgot about it and time went on.

I should say that the harness I was using wasn't an everyday use it was only used when I would need it but in my opinion it wasn't used enough to cause this much damage and break but of course that is what happened.

If you do go shopping at Pet Supplies Plus be sure to be on the lookout for this particular harness and if you are going to use it pay close inspection to the harness itself to make sure that there are no breaks in the bands or issues of integrity.

A special note to Pet Supplies Plus I believe that my interaction with your customers service today was not to the level of my expectation I could have easily gone to Walmart if I wanted to be treated like a second-class citizen.

Also your staff could learn some etiquette when it comes to speaking to people on the phone they're cold and distant replies to my concerns we're not necessary.

The customer comes to your location to spend money on products that they believe the store is passing good judgment on selling only to be told that when that product fails we will do nothing to help that's the kind of tone that can lose you a customer and others.

And today you have lost this...

Friendly, well stocked and easy in and out. This is our go to place for pet food, miscellaneous toys and treats, and, of course, the obligatory dog treat whenever our pup comes to the counter.

I’m sure there are plenty of good pet stores supply, stores out there, but I find this one, Pet Supplies Plus, to be my go to. It’s an expensive compared to several others we’ve been to, has a great supply of natural and organic foods, and treats. And they have the dog toys that stand up to the harsh abuse my dog throws at them. unfortunately she requires number 10 toys, the kind designed to be chewed on by hyenas I think.

They also have a pretty reasonable supply of CBD products. Which have come in handy for some friends dogs and I’ve seen firsthand the difference it’s made in their anxiety. At first, I thought this was a gimmick, I mean over the counter dog anxiety,meds sound fake, right? But I was quite surprised to see how well it worked.

But maybe the best part about coming here is that my pup gets a treat from the cashier every time she comes. She knows when we’re coming to the store, and gets really excited, and she’s super good impatient so she can get her treats. She also loves to smell , what I have to assume is the scent left behind when other dogs have been in the store, but fortunately, I don’t notice any of that. And it all seems pretty clean to me. So I guess we both win on that one.

As far as pet supply stores go I like it better than the rest. But we are easy, just dog stuff, so I can’t speak to everything. But for what we use it...

Generally a great store. I am especially grateful for the curbside pickup since the pandemic hit, thank you. I took one star off because as others have mentioned they never seem to have small dog items well stocked, I frequently have to search all area stores when it's time to get their dog food and even then I may have to go to a different store or order online (which I don't trust the big A store online because of counterfeit items but when I can't find the small kibble food they eat what can you do). Anyway, first they stopped carrying the toy breed food, we switched them after months of effort to a different brand that made them gain weight and now they're on an even harder to find science diet food. The other issue is the return policy is too difficult. I needed to exchange something for a different size and they made me run it as a return at the sale price and buy it again at full price in the size I needed rather than do an even exchange. I didn't think...