Bath & Body Works — Local services in Glendora

So this glendora bath and body has always been my go to, however today is a disappointment for me. Today the disney princess collection dropped. Before I went to the store I had did a store pickup for one of the disney items it showed available for store pickup. We'll when I got to the store I was told it is a first come first serve. Which meant my 1 item I had bought I wouldn't get because who ever got to the store first would get the items even though I had already paid for in store pick up. I am highly upset and disappointed. I will never do this again if I had know its all based off of first come in store, they cater to in store not online or store pick up. I feel like they should not do that's it's not fair. It should be known online that it is a fist come first serve in store is the priority so...

Very few testers/candles to sample the fragrances. Absolutely zero for the men's items. Staff was irritating asking me every other minute if I'm finding everything. NO I'm not. I don't go INTO the store if I can't smell new fragrances! I could have saved myself a 25 minute drive for a worse experience than what what I could have had ONLINE. Sorry Bath and Body Works I'm done. I definitely will not be shopping your chain again. Too expensive and too much of a novelty at this point. Could have at least had pre-sprayed test strips or something. Awful experience. When I would tell them I wasn't "finidng what I was looking for" because I couldn't smell anything they just shrugged and said oh sorry about that. No you're not. You've had to say that 100 times today.

Do...

UPDATE: I walked in to look at the Halloween items and was treated like garbage/talked down to by the cashier. This particular store has the WORST customer service ever. I am breaking up with this brand entirely and am especially disappointed with this location. There is someone outside right now designating where customers should wait in line and yet some customers are trying to take control of the line and now people are fighting over where the line is. I had a candle break in shipping because there was no padding in the box at all. I’m done with you, Bath and Body Works. This is the last straw. Also, the customer service at this location is extremely slow, and I don’t mean because of the line that was caused by the pandemic. I’ll give my business...