Best Buy — Local services in Glendora

My refrigerator stopped working on August 11, 2018. A technician came out to diagnose the problem on Tuesday August 14 and stated the problem was compressor. It has now been almost 2 weeks since my refrigerator has worked. I am extremely upset because not only have I lost a lot of food but the coolers and the melted ice from the refrigerator in my home have ruined part of my wood floor from the water spillage. The refrigerator will not be fixed until August 24 when a technician returns. Up until this I have been fine and not complained because I know that things happen sometimes that are out of our control.

However the reason that I became extremely upset was because I have a 3 year warranty on my refrigerator (which is only 1 year old), and I called Best Buy of Glendora, Ca on Aug 21 where I purchased it and the representative: Eduardo stated that food loss was not covered on my protection plan. I therefore felt skeptical and checked on the Best Buy website where I saw that there is a $200 food loss coverage. I overlooked the misinformation that was provided to me by Eduardo and called back and spoke with him again. I explained to Eduardo how I saw that online which contradicted what he had stated earlier. He apologized and told me that I could go to the Best Buy in Glendora and that the customer service rep in the store would help me and directly give me $200 for the food loss that I had.

I therefore drove out 45 minutes one way because I now live in Fontana, Ca. Once upon arrival I spoke with the Customer Service representative: Tatiana. She informed that the store does not directly give out anything for the loss of food from the protection plan. She let me know that I had to go through Geek Squad and she was kind enough to call them for me. She then gave me a Food Spoilage Claim Form that I needed to fill out. I was enraged because Eduardo not only gave me wrong information but he also had me waste my time and gas on driving out to Glendora when I could have printed the form at my house. He has been incompetent and poorly trained. He needs to learn more about the rules, regulations, and policies of Best Buy.

After I left the store I called Eduardo back and complained about the incorrect information that he gave me. I know he apologized but that does not fix all of the wrong information that he gave me. Apart from that he was aware that I had been calling about the Glendora, Ca location and when I asked to speak with his manager he rudely transferred me to the West Covina, Ca location.

I am extremely upset not only because my refrigerator stopped working for 2 weeks and I have basically been camping in my own kitchen but because of your incompetent employee that does not know about the rules and policies for the company in which...

I will never pre-order from this store again, EVER! I pre-ordered the Super Smash Bro.'s for the Wii U bundle that includes the limited edition controller, an adapter for game cube controllers, and the Game for a half decent price. Maybe Best Buy doesn't know what pre-order means. It means you buy the game or put some money down in advance to pretty much reserve the game, it's like a guarantee that you will get your copy once the game comes out.

Anyway, so when I go to the store to pick up my game low and behold they don't have it! I ask, "why don't you have it?" They respond, "We never got a shipment." I get that if they are honestly saying they never got any then, ok I guess your hands are tied but you could have at least let the people that made a pre-order know that. They could have called us up to let us now, but nope, nothing. I called after a few days to see if they got a new shipment in yet but still they haven't gotten one. I explained to the lady over the phone my situation from earlier in the week and how they never had any to my understanding. The lady over the phone told me that they did in fact receive a shipment on the day the game was released but only a small amount, so only SOME of those who pre-ordered actually received the game.

All I can say is that if I had just pre-ored at Game Stop I can't see this happening. I even stopped by a Game Stop in my area that night the game came out to check if they have the game and they were sold out too, unless you pre-orded. Later in the week I called costumer service to put in a complaint. After being put on hold for about an hour and transferred from person to person, I was connected to some lady that sounded like she had just woken up from a slumber after a night out of partying and drinking and it was so echo-ie, like she was sitting alone in an empty warehouse. Needless to say she wasn't much of a help after our conversation of, "what, what, I can't understand you," about 7 times.

Morale of the story: If I pre-order something I expect it be there when I come to pick it up.

If it's not there, then show a little effort in costumer service and give us a heads up of what to expect.

...I'm going to just get my games from Game Stop...

Because this was the 2nd time happened recently from my shopping experience with Best Buy through Memorial Day 2025 through 4th of July 2025. As a customer from my side to review the entire process of purchasing & delivery & installation cooperation with, There were many issues: 1, different departments or teams inside Best Buy were not cooperative enough to take care of what exactly their customers needs. I would say that Nobody cared about it. 2, Outside of Best Buy to cooperate with its delivery & installation contractors / partners, they made the big mistake and let the installers came to my house waiting for the delivery item coming many hours later. As a customer I did see it in advance when I got the initial scheduled messages from Best Buy and was trying to reach Best Buy In Home customer service team to switch both schedules prior 1 day. Unfortunately either team inside Best Buy nobody paid attention to it and let the bad things happening end up they just told me that I have the choice to do returns & refunds but who cares about I took my day off from my work and was waiting for the delivery and installation of new appliance to cook the meal for my entire family!! You know why who’s the most loser? - Best Buy! Because as a customer I’ll never come back to shop from Best Buy again. I’m afraid of it remember that I already had two times bad experience from Best Buy recently within 3 months period. 3, I made more than 10 times phone calls with different customer service lines and communicated with 2+ chat platforms throughout Best Buy at the day during the above process(In Home Service team, Geek Squad team, General Customer Service Team), each time either online chat or phone call they ask me to give them “my name, phone number, email address, physical address”, I remind them there are a lot of FRAUD threads happening through online and phone calls right now, they should review & get feedback to the management team to improve Best Bay customer service policy in order to protect customers privacy and put it on the calendar in priority immediately. Unfortunately nobody...