The SewNSew — Local services in Glendora

This place had my sewing machine for 2 months, and communication was terrible. They open at 10 am n close at 4 pm open Wed- Sunday. Getting my machine back was a mission. This place was an option from my Asurion Insurance, and it sucked. When I did speak to someone, they told me they had to speak to Shelly (owner) and would have her call me back. Not once did I receive a call from anyone. I had to keep calling. Shelly finally answered the phone one day, and she was nonchalant about the entire situation. To top it off, she didn't know anything about my machine. She said she needed to speak to her tech guy who wasn't there but would be in later. She didn't know if anything had been done to the machine. It was then I decided to pick up my machine fixed or not. She said she would email me the details of what was done to it. Whatever that ment. I called the insurance, and they are taking a look at the machine to see if the problem was resolved. I didn't want to touch the machine until it's cleared by the insurance. Why? Because the insurance can be voided. When I showed up to pick up the machine, I had to wait 20 min. Just to get someone to help me until I spoke up. Once they got my machine from the back, no one knew anything, including how to remove the charge $ it had. WTH! It would have been priceless if they wanted out of pocket money for holding my machine for 2 months. My daughter takes sewing classes, and for 2 months, I had to rent a machine from the instructor because class was already paid for. When the instructor asked where I had taken the machine for repair, I said, "Sew n Sew in Glendora." Her eyes opened wide. She told me a story that was disgusting. She had a "pretty woman" moment in there. She wanted to purchase a $ 1600 machine and called everywhere for one. Guess who had one? Yup, this place did. When she showed up to purchase it, she was told they had to check to see if they had any because it was a really expensive machine. They asked her if she knew anything about the machine. She then told them that she was the one who called asking about it, and they said they had one, so why the change of story 🤔 Mrs. Johnson (74 yrs young) was so disappointed that she drove two cities over for this machine and was treated so poorly and discriminated against. She left without buying it. She said she doesn't recommend this particular store to any of her students. She eventually found the machine elsewhere and bought it. Sad. But that got me thinking. Was I also being discriminated against? Who knows. I did call before dropping off the machine, and I have to say the treatment over the phone was different from when I arrived. I dealt with the same person I spoke to. I understand people are set in their own ways, but if you have a business, get with the program. All the ladies here are definitely baby boomers and definitely set. ** My sewing machine is on an adventure to New York to get checked. Asurion Insurance stepped in and is dealing with the hiccup. The machine is a computerized Brother sewing machine. I hope the machine makes it home safely and working well. For sure, the longest review I have...

I decided to buy local when it came time to purchase a new sewing machine. After emails back and forth, (Due to Covid) the purchase was made. I also wanted an extension table to go with the new machine. Was told it had to be ordered. I informed Shelly I would pay up front for it for easier transaction when it arrived.

First, Shelly was not there when I purchased and picked up the machine on 8/13/2020. (Babylock JazzII) I was informed the extension table was on order. I was quoted A price for the machine and a price for the table. When I received my total, I asked if that included the table and the sales lady gave me a stumped look. She did not know.

I have sent emails and tried to call because I have not heard anything on the extension table arriving. No response.

So, when I reverse calculate my total, because an itemized receipt was not given, I was overcharged by $100 from the quote. Originally I thought that was because I paid for the extension table, but since I have not been notified it has arrived, I believe it was simply an overcharge.

So much for buying local! Sorry, I will stick with the big box stores and...

I found this store right after my family and i moved from north dakota to California and i wanted to see what it offered for sewing supplies. Was i surprised with the variety they had to offer!! They not only have a huge variety of beautiful fabrics from the best designers and its was all organized so it was super easy to find the fabric you need, but they also have a huge wall of sewing patterns and buttons and zippers and all kinds of different sewing utilities that you could possibly need to finish your projects. I just loved the variety of things they had for not only expert sewers but for anyone who wants to get into sewing. They have sewing machines and sergers for sale as well and when i was there i saw a lady showing somwone how to use the sewing machine which i thought was super sweet because we all may not have a sewing friend we can run questions by so they just offer help with everything. And on top of it all the staff ladies were very sweet and engaging with my questions i had and just made me feel right at home. Thank you so much for you help i will be back for more fabric and...