The Home Depot — Local services in Golden

This review is for the rental department, not the store itself. I rented a two man auger to drill 16 fence posts in my front yard. We read all the instructions that came with it and when we first used it, we couldn't get it to turn off by simply "releasing the throttle" as the instructions state. Super dangerous so I called them and they said "I had to remove the spark plug" to turn it off. About an hour in to our project we came to the conclusion that it wasn't running very well. Called them back and they blamed it on me for not transporting it correctly or resting it properly so "oil got into the carburetor." They said I could exchange it but that would have added an hour to the time limit and that they wouldn't do anything for the time I was wasting (was trying to complete project in the 4 hour rental period). We decided to keep trying to use it when I saw that the throttle has a very similar setup to a bike braking system where a metal cable is screwed in to control how much or little throttle you get. I adjusted that and it started working beautifully. They ended up giving me 25% off which was really nice but the whole situation not only could have been avoided but was also handled very unprofessionally by the several rental employees. Had they properly checked the auger or given me a different one that someone hadn't just given back, gone over proper transportation/resting of the auger when not in use and just gave a brief overview like pulling the spark plug to turn it off, all of this could have been avoided. I still have a bunch more work to do and will not being renting from this store or possibly any Home Depot. Not once did any of the employees apologize or show empathy bit instead defended that they...

I have had a lot of trouble going to this Home Depot and sometimes even drive out of my way to avoid it. We have had a major remodel and ordered appliances as well as windows and doors from this Home Depot and have had a terrible time. I had someone out to measure the doors and then they didn’t give us an estimate for the doors (ever). I followed up 5 days later and they wanted me to come back to the store to pick out doors (which I had already done with the measurement person who came to my house). Then after talking to the salesperson who worked on doors and windows on the phone, they refunded me the money for the door measurements (which I had not asked for, as they had already wasted enough of my time coming to my house mid-workday and making me take time off work, then not giving me any estimate after 5 days)... so I went to the store and the least they could do was give me the measurements, which then I could take to order my own doors since my time had been wasted with this whole process... but the door salesperson had them in his hand and refused to give them to me or even to charge me the fee so that I cvould see my door measurements which I had waited for. So in the end I got the measurements but had to huff and puff a lot, and will never go back to Home Depot in golden.. better to go to Lowe’s, it’s not far but we had a great experience with Home Depot windows so we thought they could do doors and appliances as well. Make sure to ask how many third parties are involved before you order anything through them, the windows seemed fine but doors and appliance delivery/install is a major pain and Home Depot takes almost no responsibility except for the sale...

This review is in regards to the service I received from, Ben in the lumber department, on 07/20/2021 at around 9:45 PM.

After finding the tools I needed for a time consuming project, I found myself racing the clock as the store was about to close, fortunately I was able to acquire the assistance of a young man named, Ben in the lumber department.

In a frantic rush to complete the shopping list before close, I was struggling to find suitable quality lumber for a structural repair, that's when Ben came to the rescue.

Normally, 99.5% of people would tell me to scram and continue my wood search attempt the next day but this young man literally pulled every single board off the shelf just to see to this customers satisfaction. I mean, he even jumped up the shelf to inspect the remaining planks to assure me the lumber we found was the most suitable for this critical repair.

A long story short, it was minutes till close and he selflessly helped me sort through all the defective lumber last minute without a second thought. I offered to give him a tip since he literally saved my schedule but he insisted it wasn't necessary.

Young man, I don't normally leave reviews but when I see such selfless work ethic, it's hard for me to ignore giving credit, where credit is due. Keep working like you do, only 0.01% of the population operate at your ethic standards, it'll take you very far in life.

Outstanding...