BIGGBY COFFEE — Restaurant in Grandville

On 1/16/21 I went before work for my coffee with my boyfriend and the lady didn’t realize she was out of bananas for my boyfriends drink and ended up freeing it out for us which was super sweet. Instead of charging us even being okay with it she took initiative and made sure we were fully satisfied with our order. Given most of our negative experiences with this biggby it made up for it and even made us proud to say we continue to go there everyday since it’s in my neighborhood. Well done.

Laziest baristas in the corporation, they hardly ever put sleeves on hot coffees and when you get a drink that requires a straw the customer has to ask for the straw most of the time. Every time I’ve had to go inside to get something the staff is either sitting down or playing on their phones and not paying attention to customers or making drinks which is why they’re so slow. Management should be replaced if they can’t handle keeping their employees productive or their...

It pains me to have to write this review. I love Biggby and I frequent this location because I work right around the corner. It is insane how slow the drive through is. I can go to Starbucks with more cars in line and still get out in a quarter of the time. I went last Friday and pulled in line at 9:34 with maybe 6 cars and I didn’t pull out until 10:10 which made me late for work. I was hoping that they were just randomly understaffed that day because that is the worst I’ve ever seen it but my coworker went to get us both coffee today and pulled in at 9:27 and didn’t leave until around the same time 10:10. They left her sitting at the window so long (about 10 minutes) that she had to call the store to see if they had forgotten about her. With the constant price increases you’d think you would get better service. I don’t know if it’s management, being understaffed, or just straight up lazy employees but this location needs to get...

I don’t go to biggby very often but unfortunately it’s the coffee place that is dispursed through out the drive to places I frequent so today as I drive by I thought “hey they do have good bagel sandwiches and I like some of their drinks let’s switch it up a little.” Worst decision I’ve ever made. And I’ve made some bad decisions. I was in their drive through for 15 minutes before I could order and then their toaster was down. Ok it’s fine I will just get a drink might as well since I’ve sat here for this long can’t be much longer. Wrong! 15 more minutes before I could get my drink and then when I drove off it was the wrong drink!! I don’t know if I’m more upset I wasted $5 for a drink I didn’t order and didn’t like (might have been ok if I liked the mystery drink) or the fact that I wasted 30+ min of my life in a drive through to literally not get anything I wanted! Super disappointed! Starbucks never let me...