Brilliance Jewelers — Local services in Grapevine

Brilliance Jewelers in the Grapevine Mills Mall in Grapevine, Texas has a wide selection of rings, chains, bracelets and watches. They even repair jewelry too.

I am giving Brilliance Jewelers two stars because of an experience I had there in early July of 2021. My silver chain was broken on the end of the lobster clasp. This meant that the lobster clasp was still attached to one side of my chain and the loop that holds the lobster clasp was still attached to the other side of the chain. I had forgotten that the loop was still present since my chain had been broken for a few weeks. This is important to remember because of something that occurs later on in the story.

I walked in to Brilliance Jewelers and asked how much it would cost to replace the lobster clasp since I know it would be almost impossible to repair the small end of it. The associate that was helping me stated that the loop was missing and the price would be higher than normal since it needed to be replaced. She quoted me $75 dollars to replace the loop and lobster clasp. She then said that she could drop the price down to $50. I thought her price was quite steep since I know that silver lobster clasps run around $10 to $25 dollars retail depending on the size and that they always come with a loop included. I told her I would think about it and went about my way.

Later on in the week I went to a different jeweler and while handing over the chain to have it looked at I noticed that the loop was still present. At that moment I realized that the associate at Brilliance Jewelers was trying to cheat me and had to have hid the loop behind the chain while she was showing how the loop was missing.

Eventually I was able to have a new lobster clasp attached to my silver chain for $24.99 plus tax at another jeweler.

Later in the month I went back to Brilliance Jewelers to complain. I explained that I didn't want anything but just to complain and state that I would be reviewing the store on Google Maps. I was told that the associate that helped me out was actually from another store and was only there that day to help out. In the conversation, I stated that I was almost cheated due to the loop and that the price quoted was extremely steep. An associate tried to explain that the price of repair was the reason why but I rebutted the associate by saying that silver is quite cheap in general and replacing a lobster clasp should not be anywhere close to $50.

All of that being said, be very leery of having any jewelry repaired at Brilliance Jewelers. Make sure you know your jewelry and have at least an understanding of the price of items...

If I could give this place 0 stars I would. At first we were happy with Jimmy, even though it was annoying to have postponed the proposal twice due to a late ring. (It was ordered late August, arrived mid October). Things happen, so we moved on as Jimmy promised to have the ring in time for the backup proposal. The ring arrived, and it was okay but not what we wanted. I had the ring for maybe a week when we gave it back to have them re-do it how we'd wanted, and have them replace one of the side stones that had fallen out. We had high hopes and were promised the best. They never re-did the old ring, nor even started on the replacement that we were promised. It has now been over 4 months of waiting, being put on the back burner, and hearing excuse after excuse of why the ring isn't here, isn't done, "whoops someone else got it, oh even though I told him what size stones to cut they were too big, give us another week" etc, and I suspect he used a medical emergency involving his daughter to get out of us coming up there one day (I went anyway even though he said he wouldn't be in the store. He was there and said "oh she ended up being okay so she's back in school now.") I was even called up there one day with him saying my ring was ready, but it ended up being the old ring that had nothing done to it. Mind you, we're driving 2 hours up there each time. The most recent one was a few weeks ago when he promised it would be done early Feb, then Feb 20th to "cut the stones right and make it perfect for you". Then somehow, even though they had the ring and the stone sizes, they somehow cut them wrong twice and we had to wait longer. Now I've been ghosted the last couple of weeks. Don't give me a completion date if you won't stick to it. We're seeking a full refund, and I likely won't even have the sentimental piece my fiancee proposed with. Not like I had it more than that first week anyway.

Update: went to pick up the old ring and the jeweler that he sent it to overheated the center stone when putting in the new sapphires, which discolored the moissonite to yellow. There was a lot of back and forth about that one; took 4 days for them to agree to replace the stone. Also, after wearing the old ring for a few days, one of the sapphires fell out while I was sleeping! My fakes have never lost a stone! I was told to expect a $500 refund, and it was like pulling teeth just to receive $200 of it. Now I'm being ghosted again for the rest. This whole ordeal has been a nightmare. See attached photos...

I took a very thin silver chain in to Brilliance Jewelers at Grapevine Mills for repair—basically a solder of one link to another. They charged me at drop off $27.06, which I paid via credit card. I had to keep checking with them after the 10-12 days they quoted it would take for repair and one day as I was in the mall, I stopped in and they said it was complete.

It was in a box, wrapped around a styrofoam necklace holder. The lady at the check out said the balance was $27.06–I had to go get the receipt to show that I had already paid which I thought was quite shady.

The kicker is that once I got home and pulled the chain out, replacing the pendant that had been on it prior to it breaking, I realized something wasn’t right. First of all, the chain hung about three inches longer with the pendant than it ever did prior to the “repair”; second of all, the chain would catch and snag in ways it never did prior. The chain I gave them had very small, intricate links, and this chain is not made that way—although it is thin in millimeter like the one I brought to them.

I went back and tried to inquire and the lady told me that it appears longer because it’s prone to catch and snag and that caused it to “seem shorter” before. I was wearing the chain and pendant when I went in, by the way, and showed her a picture on my phone of me with the chain on, wearing the same shirt and said, “Look, it now hangs literally three inches longer than before.” She had nothing for me…admitted that she doesn’t know how a solder of a chain would cause it to grow longer in length, and left it at that. So I don’t know if they ruined my original chain while trying to fix it or if they just fixed it and basically stole it, but I DO know the chain I received back IS NOT the one I dropped off, and I DO NOT recommend anyone taking their jewelry to this jeweler for repair. They literally took my jewelry and gave me something else in return…AND CHARGED me (almost twice) for it!!

See the before and after photos (same shirt for reference)—the first picture is how my original chain presented and hung and the second picture is the chain that they gave me back.DEFINITELY not...