Good Things For All Seasons — Local services in Grapevine

I'm sure most of the time, I would have given the store a better rating, but since this was my only time in the store, it is what it is. My 6 year old daughter accidentally broke an ornament. She instantly felt horrible, and while I was cleaning the broken glass up, she was crying (without anyone having to say anything to her) as she held onto her mommy. No biggie, accidents happen. I took the tag off as I handed all of the broken glass to the employee who just stood there as I cleaned it up. Once again, no biggie, it was my kiddo that broke it, but not once did they offer to get a broom or anything. I used my hands to pick it up. Then, when we went to the counter so I could pay for it, the older lady employee began to shame my daughter for breaking the ornament. She began by asking if she was "the one" then gave her a very disappointing look and began to talk down to her about not breaking things etc This is when my wife stepped in and said that she did it by accident, apologized and we were paying for it. The older lady then looked at my wife and I and then back at our daughter like she shouldn't have been in the store. I was irritated that while this little girl had made a mistake, we were paying for it as well as already cleaned the mess up. Then, this older lady adds on some extra shame to go with it. There's nothing like spreading the Christmas cheer for all to hear, huh. To top it off, the older lady asked if we still wanted the ornament. Her coworker had to step in and say "umm it is pretty broken." I said, "Yeah, no thanks, it's in 50 pieces." She said, "Oh well, sometimes people still want it," and laughed. Just a little southern hospitality or basic human decency towards an upset little girl who had made a mistake would have been nice. Only had to pay half price so I guess...

While browsing at some cute ornaments, I told my friend I was with "aww, I think this one is a pilot" the older brown-ish haired woman at the counter (old enough to be mother), made two very strange remarks to me. The woman said this: "oh, that's no one you would know. Definitely not in your demographic either" I did not respond because I was shocked the woman felt compelled to say something so unnecessary. I'm a 3rd generation Texan and my grandfather served in the Army and Navy as an aircraft mechanic. I would proceed with caution while entering this establishment if you are any shade other...

It’s hit or miss with this store!! One day the customer service is pretty good & the next day they can’t be bothered. And DO NOT expect them to greet you, when you enter the store. That is WAY TOO MUCH to ask of them. I mean, someone actually hung up on me when I called the store. I had a really simple question to ask & I guess she was put out she had to answer the phone. I usually buy my planners & seasonal decor from them, but never again. Not sure how they have remained open, with their level of poor customer service. Go somewhere...