ooh la la! — Local services in Grapevine

I came down this street to buy souvenirs and I honestly wish I never walked in this store . An older tall caucasion lady 60's or 70's , im not sure if she was the owner but she was watching me my husband and 5 yr old everywhere we went in the store even though their were more families also in the store but the difference was is that everyone else was caucasian and me & my family are latins. She approached me twice asked if I needed any help . I told her I did not but yet she continued to watch me shop . Very uncomfortable but I still bought a my item and left . I regret never saying anything about her inappropriate behavior to her and also purchasing something from there . The next store I went to was next door the Texas General Store . Lovely kind lady in charge. Better prices and much great items . The lady also was caucasian & treated my family so well and let us shop in peace . I made sure to add proof I was in your store because I wouldn't want you to say I was not in your store just as you did to Jackie Torres.

In response to the "owner" it was most definitely intentional. Me and my family were there for less than 10 minutes and she approached us twice and watched us only, and you can go back in your cameras and see just that . We were not the only customers in there but the only latins . This is the second review to your store about racism. Jackie Torres stated " if you are not white and you walk in there you will be looked at crazy" and that is exactly what happened September 23. You may be Cuban but your employee was white as hell & for you to have been discriminated before why would you ever allow yourself to have this employee work at your store. You allowing this to happen in your store is disgusting. I will make sure to never recommend this...

I visited Ooh La La today in Grapevine and was initially drawn in by some of the cute items they had on display. However, I ultimately decided not to make a purchase due to the disappointing customer service. Grapevine is known for its charming small businesses and warm hospitality, so I expected a more welcoming experience.

There were three employees in the store, yet not one acknowledged me, welcomed me, or asked if I needed help, even as I walked directly past them. It was noticeably uninviting.

In contrast, the boutique next door greeted every guest with a smile and offered assistance right away. That’s the kind of service that makes you want to shop and support local. Unfortunately, I won’t be returning...

I was in Ooh La La, Grapevine, Texas yesterday. The store has so many new, fabulous items. The denim jeans with lace in white, denim and black are fantastic - and with the sparkly boots - so cute. The new College and NFL merchandise that your team was putting out yesterday is so great as we start Texas football season - the sparkle on the tops and jersey's are the best assortment I have seen in Texas. The cute "bubble" pajamas, slippers, accessories are so cute and perfect for girls sleepover (or just at home:) The tech accessories started me thinking about holiday gifts. Thank you for such a great experience in your store. I am excited to see what is "in store"...