Prime Cinemas Del Oro Theatre — Local services in Grass Valley

Walk in and purchase 4 tickets for myself, 4, 6, and 8 year old. The cashier asks me if i am sure all i want is tickets, "and you are sure you don't want to buy consessions or anything?" I say no thank you. After he rips the tickets he says well "I have to search your backpack then". Search my backpack?! I have walked into that theature a thousand times with a backpack and now because this time I don't buy consessions they want to search me as punishment? I explain to the cashier I have water in my pack, as well as a change of cloths for the kid (if My youngest gets any water on him he freaks out and wants to change ). He says if I let him search it it will be fine. When did del oro theature become Homeland Security?

Sure I get they want to sell their overpriced popcorn and what not, but i have never been asked to consent to a search. While i am sure some my disagree I do not do double standards. When i have come by myself with my pack, again with water in it, no hassle, when I walked into the other theature in town owned by the same company, with a bag of candy and water bottle in my hand, no hassel. but because I have kids who are askingbme to buy stuff for them they want to make a deal of it? Yea not ok with me. So I got my money back and left. We will go to auburn to see the movie and all movies from here on out. So yea, del oro is the backpack police and wants to search your stuff. (Or maybe that was just special for me and my 3 kids who were audibly asking me to buy popcorn, candy and sodas). But for me that was the last time I will ever step foot in one of the local theatures. The theatures in auburn are nicer, better, and not that...

It is a lovely, historic, old theater. I love that they have yeast available for the pop corn. The tickets are so pricey these days though and the staff, especially the female manager is rude. I went to her to complain about staff members being loud in the projection booth. They were watching their own movie. The light was brightening the back of the theater and you could hear all of there sounds coming through over the horror movie we had all paid to see. Gun fire, explosions, laughter. Everything could be heard from the projection room. The manager was exceptionally rude and combative. Calling me a liar and saying there was no way that her staff was even in the projection booth. A few minutes after I got back into my seat, she came in and went up to projection. The lights and sounds stopped and three employees came out of the room with the manager behind them. My fiancé and I rarely go out any more, because we can't afford it. Half of our expensive movie experience was ruined by the staff. We were treated poorly and never received anything for the inconveniences. A simple apology would...

This theater has upsides but also has many downsides... even for a small town theater I wouldn't understand why they dont have any kind of food other than popcorn and candy, we skip the snack line in this one.

The next thing is that I dont understand how this theater doesnt seem to have any handicap seating? I am not handicap but I do work with people who are so this is the type of thing I always look for in a place, and I saw nothing. Even if someone in a wheelchair managed to get into the theater, all of the seats are up steep stairs with no ramps and no seats on the main level that can be accessed without going up another step. These two things are my reasons for 2 stars... other than that the theater was clean, the staff was friendly, and the theater has good surround sound systems. The screens arent as big as newer theaters but this is what you get in a small town so that is fine. The seats are also what you would expect. Not bad but not...