Stucki Jewelers & Phoenix Humidor — Local services in Grass Valley

My mother brought in my grandmothers wedding to have it repaired. There were a number of broken/missing diamonds. They did the repairs and "rebuilt the entire ring", but when we got it one of the stones was noticeably a different shape and set crooked. I brought it back in and asked why the stone looked like that and asked if it was maybe loose. I was assured the stones were in there tight and it was correct.

I brought the ring to a different jeweler the next day. They immediately noticed that one of the diamonds was about ready to fall out... very loose, and that another diamond was completely a different cut than the one next to it. (It was supposed to match in shape and I was told it looked as if the chipped stone had been polished and reset.) It was also set incorrectly. I bagged the ring and brought it back to Stucki with my Mother. The jeweler said he saw the PROBLEMS and would take care of it. He did replace the bad stone and fixed the loose one. Against my better judgement, I also had them resize the ring. They gave me multiple different prices on different days. (The pricing was also TWICE that of other local jewelers.)

I took time off work to pick up the ring and the owner let us go with no additional charge. (We had already paid over $800 for a ring they appraised at $2000.) We thought they saw their mistakes and poor initial service and were trying to make it right... but I received a phone call today telling me they made a mistake and asked me to come in and pay. Wouldn't you know that it was another different price this time!

I will go in and pay, but I will also warn every person I know what they tried to get away with and how they treat their customers... come to find out, my employer had a similar issue with them not long ago. Shop at...

Bought my wife’s wedding ring here. At this point they’ve ruined it to the point it’s longer wearable. It’s not owned by the same family that everyone says has had it for generations.

•They’ve re-tipped and covered the smaller diamonds with gold. •Told me to re-tip when I had them check it, got second and third opinions and it wasn’t needed. •Told me I didn’t need anything when I had them check it, had loose diamonds that fell out 3 times. •Thinned the band way to much when they resized it, claimed it was just wear and tear, now it’s uneven. •Made a custom band that came out lop sided and didn’t match, still had to pay... •When I upgrade the diamond they bent the prong and the whole thing was crooked, tried to make me pay to fix it. •Always try to up sell me anytime I go in there. •Estimates are never consistent. At this point I won’t even take it there for the...

Stucki did absolutely amazing work on my wedding jewelry! They made my dream wishbone necklace which has such special meaning to me since the diamond was given to me from my mother's first diamond in her wedding ring. They also made new studs on the back of my wedding earrings and they fit perfectly for my wedding day. Stucki Jewelers always provides excellent service and they were so excited to create my jewelry and make the changes necessary for me to wear all my beautiful jewelry on my...