Walgreens — Local services in Great Bend

Sometime recently Walgreens changed their Pharmacy hours. I found out the hard way by pulling up to get my prescription, only to find the Pharmacy was closed due to new hours. Therefore I had to wait until the next day for a medication which I am required to take every day, to remain healthy.

No message about the new hours had been sent to me via text or email or through the app (all of which Walgreens has on file for me), which should have been done as soon as the store knew that the Pharmacy hours were changing.

I was told that the new hours have been posted for a while, which does not help me in the least, because I only go to the drive-up window when I need a prescription ... either every 30 days or every 90 days.

The lack of communication from the store to its Pharmacy customers is in my opinion, completely unacceptable. We are not talking about dispensing fast food, we are talking about dispensing medication's that keeps us healthy and alive.

I was told by the store manager that on a local basis they do not have the capability to send out any kind of blast message via any method, to convey major changes like this. Is Walgreens really that technologically inefficient?

I have forwarded a formal complaint to the Walgreen Co National Public Relations office, so that they can explain to me what they feel should have been done, and to advise me why I should remain a Walgreens customer.

I have attached a photo of the new hours, so that you won't be surprised like I was.

Also note that the Pharmacy is not even open on Saturdays now. Again, completely unacceptable. If Walgreens cannot pay pharmacists enough money to staff at least one day of the weekend, than they are putting profits over customers, in my 65-year life experience and opinion.

I don't feel good at all about writing a review like this. I personally like the store, the manager and the employees. I know they can sometimes be somewhat limited in what they can do locally. However if they can't get the attention of the top corporate level people to handle/fix something as important as this, then one needs to reconsider whether or not to put your trust and health in Walgreens as a company.

Sincerely and respectfully, Steve

P.S. Please also note that the pharmacy hours posted on this Google Maps listing has not been updated either. They do not close at 7 PM during the week, they...

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