T-Mobile — Local services in Greeley

It isn't the store I'm unhappy with, it's the company. They advertise one thing. Then say it's only if you spend more on this or that. In my opinion, it's false advertising. I won't do business with liars & I believe that's exactly what they are. I spent countless hours for three months on the phone with at least 25 different people in customer service. I'd request a supervisor who would tell me, on numerous occasions, I made a legitimate complaint & I would get my "free" phone. I was told, "not to worry", they would take care of it & call me again the next day. I never received a single call or the phone they advertised as free. Besides, their internet gives apx 56kbps download in rural areas if & when it works. That isn't enough to open a web page, let alone stream a movie. They say it's being fixed but never is. Not an honorable company, "as...

Zero stars if i could. You guys need a different store manager. If he treats customers bad I can Only imagine his employees. Arjan literally the worst customer service and so rude for what? I work with customers everyday at my job and definitely don't treat them like that. I was explaining my phone situation and he literally told me "come back when you have more money and can afford a phone" mind you I have a line with them already. An iPhone 14 he Was literally so rude, And so unprofessional. And sent me on my way with a prepaid phone that barely works. I Pay 125 a month for you guys to be rude. No thank you I'll be going back...

They force you to go to store when you should be able to handle through mail. After I posted this review the manager, Pedro, called me and in retaliation for sending this bad review refused to follow through with my phone return. I called t-mobile customer support and complained about his actions. They are sending me a receipt for the returned phone and will follow up on my complaint about the managers behavior. Oddly enough they are also sending me return labels which I no longer need and asked for repeatedly in trying to resolve this through mail. I can only hope that Pedro will be reprimanded for his...