The Home Depot — Local services in Greenfield

Joe the new store manager is amazing. I had some problems with a large delivered order placed with the Pro Desk and when I called the store to report my issues the first assistant manager I talked to made it a much worse problem putting all the burden on me to fix the stores mistakes.

Upset about that I drove down from Vermont to the store and talked to a second assistant manager who was a very nice guy and together we solved the original problems but because of the large order, I did not discover until later an even bigger issue with a very bad batch of unusable 10' studs delivered to me.

I am not one to complain about every little thing and have realistic expectations but after trying to work with what was given to me I gave up in frustration and took a few photos and headed back to the store and this time asked for Joe.

Joe took one look at the photos and after a very sincere apology and without me asking for anything, Joe said "I will have 40 new 10'-2"x 4" delivered to your job site in an hour." This was on a Saturday morning just before Christmas. It takes a special manager and person to respond in this amazing way to solve a problem on such a busy day.

He then immediately got his team working on it. When I got back to the job site I got a nice call from the Pro Desk giving me an update and soon later the lumber was delivered by two of the nicest employees who would not even let me help unload their Load and Go truck. At least one was a department head. Joe took a bad situation and turned it into the best customer experience of my life from any store of any kind.

I am a pro contractor and shop with 5 different Home Depots between Rutland, Vermont and Pittsfield, MA and although the Greenfield store is on the small size, store manager Joe is making shopping there a big time experience. After my bad encounter with the first assistant manager it was a great surprise and pleasure to meet Joe and the four outstanding employees that helped...

I have been undergoing deep renovations on a unit in my house recently, and it has led me to visit the Home Depot in Greenfield almost daily. From the very first visit, I was struck by the exceptional service and genuine warmth of the staff. Whether it's the friendly faces at the service desk, the helpful cashiers, or the knowledgeable folks who assist me in the aisles and at the pro desk, each interaction has been a positive experience.

What stands out the most is the people. They are not just employees but individuals who go out of their way to ensure I find what I need and more importantly, feel supported throughout my renovation journey. Their expertise has been invaluable, offering insights and advice that have saved me time and money.

I find myself looking forward to my visits, not just for the materials and tools I need, but because of the welcoming atmosphere created by the staff. They have turned what could have been a stressful series of visits into something I genuinely enjoy. Their dedication to customer service is commendable and deserves recognition.

Thank you, Home Depot Greenfield team, for consistently exceeding my expectations. You've made this renovation project a smoother and more enjoyable experience. I highly recommend this store to anyone in need of home improvement supplies, not just for the wide selection but for the outstanding service that makes each...

I'm often surprised and disappointed at what isn't available in store. Whether I'm looking for a digital pH meter, or a welding solvent that isn't just PVC cement, or PVC slip to garden hose threaded couplers, I've had to buy them on the home Depot website for pickup in store, when the home Depot website even has them. Far as I can tell, I'm going to Amazon for a decently priced pH meter.

I suppose you can only stock so many things, with shelf space being at a premium, but the oversights are usually pretty surprising. Individual 2 gallon leaktite buckets? You can get those in store. Case of 10 to gallon buckets? Only available in Argee brand, and only over the internet. 1/2-in 45-degree PVC elbow? Available in Hadley for 68 cents, but not in Greenfield, where you can get them shipped for $232 each. I think that last one is a mistake, but it's a mistake that made me drive to Hadley because I wasn't going to trust the website to not charge me $232 to ship them to the store (with free shipping!)

If you can go to aubuchon, supporting local businesses is always better because it reinvests more money in your local community, but since most purchasing decisions are made based on availability and price, you'll usually find more options and lower prices here than at the local hardware...