Subway — Restaurant in Greenfield

I write this review mostly to illustrate a potentially bad situation that was made right by the staff. I had ordered a 12-inch sub online late this afternoon, and when I arrived to pick it up, it was only a 6-inch sub. However, upon pointing this out to the friendly woman at the counter, she apologized promptly and noted the confusion on the way the order may have been interpreted from the receipt. She then offered to make me a second 6-inch sub to rectify the situation and did so promptly. As I told her, I wasn't trying to give her a hard time, and she was doing exactly the right thing given the circumstances. I rate a mistake that is promptly fixed as the highest form of customer service. Hence, this is mostly a review to say that at least at this location, there is at least one person who...

Everything has been good, except for the tuna...I just don't like "chunk light"...why can't they use the white albacore, which is vastly more appealing...so charge a little more - it's worth it! I do love their variety of breads. But their slogan is "Eat Fresh"...seriously, how fresh can meat that comes packaged in portions between pieces of paper be?! Vegetables always seem fresh. Sorry...I meant to write this review for the Federal Street location. The "Trail Subway" sucks! Go to the Federal Street location. Or sny location BUT the...

Disappointed Experience at Subway I went to a Subway store to pick up 9 sandwiches for my employees, but the lady at the front said they couldn't serve us because it was a "big order" and required a 24-hour notice. This was very disappointing and unprofessional. Her attitude was rude, which made the experience even worse. I left feeling frustrated and unwelcome. This encounter has completely turned me off from visiting any Subway locations...