Michaels — Local services in Greensboro

I ordered two shadow boxes on-line. I received an email stated that they arrived. I drove 60+ minutes round trip to find that they only had one. They said they would let me know when the other came in. After several weeks I called and they said it had not arrived yet but they would call when it did. 3 months after original order I called again, was put on hold, then told the manager would call me back. I got no call. A week later I called again and they apologized and said they had lost my contact information but the shadow box had arrived and I could come pick it up. Another 60+ minute round trip drive. Once I arrived they handed me the shadow box with no receipt or any paper work. Not even a bag to put it in! They (the frame dept.) said I didn't need to show the cashier, I could just take it out. I wasn't comfortable with that so I went up front, stood in line, and when I got to the cashier I told her the frame shop told me I could just walk out with the product but I wasn't comfortable just walking out like that. She called back to the frame shop and asked. She told me it was ok to just walk out with it. She said people walked out like that with products all of the time and she never knew whether it was already paid for or not. Wow. On my way out I noticed a big sign on the front of the store that said "Order On-line, Pick Up Here"....

I rarely write negative reviews, but I felt this one was necessary. I went into the store looking for picture frames that, according to the website, were part of a buy one, get one free sale. When I took the frames to the register, they didn’t ring up as advertised. I was told a manager would look into it, but instead of clarity or assistance, I was met with dismissiveness.

When I returned to the aisle to double-check, the manager approached and told me the frames weren’t on sale. When I showed her the website, she responded with an attitude and said, “If it’s not on the sign, then it’s not on sale — the website doesn’t always show the correct sales.” 😒

I wasn’t upset about the pricing—I understand mix-ups happen—but I was disappointed by the lack of effort and professionalism. There were sale signs posted, but not directly in front of the correct items, making it confusing. Still, I remained polite, yet the manager’s tone and attitude made the experience unnecessarily unpleasant.

In the end, I found the sale frames myself but chose not to purchase them. The experience left a bad taste in my mouth, so I ordered from Amazon instead. Customer service goes a long way, and unfortunately, this...

I like Michael's. I have used this access to arts and crafts for a long time. Recently, my credit card was rejected by their system. So I tried to use my bank debit card, which was also rejected. Upon a manager's recommendation, who was telling the clerk what to do through an earpiece, I was pulled aside and told there was something wrong with my cards. It was assumed that there were insufficient funds causing the problem. Upon calling both the credit card company and bank, I learned there was nothing wrong with either card and they suggested it was the system at Michael's. I had to leave my items until I could come back with another way of paying for them (I did not have enough cash or a check with me.). I stopped for gas, on the way home, and my credit card worked without a hitch. Nor did I have a problem in the grocery store. I think Michael's could have made the situation less upsetting and less embarrassing (after all, I was spending $89 that day) by explaining their system is at fault and it was not my credit card. I did see one other person end up having to pay cash because her card didn't work either. The circumstance has left me with...