CPR Cell Phone Repair — Local services in Greensburg

Long story made short, absolutely avoid here at all costs. I brought them my phone with a decent gouge in the screen, and they assured me up and down that it was an easy fix with just a screen, and should only take them a day, two max.

Four days later, I called and was placed on hold for almost 20 minutes, at which point the line disconnected. On day five, my wife called them and they claimed that they called and left a voicemail that the phone was ready and working on the second day. They did not, we even checked with the cell company. They said they were closing early and to come by the next day. I was there the next afternoon, and a different person was working there, and claimed he had just gotten the screen on that morning, and the phone was working. Just as I was about to pay, I checked it to find it would not power on. No sound, no image, no signs of life at all. He offered to either order additional parts(that came out to 85% of a brand new phone at MSRP), or to remove the screen if I paid him for the extra time it took to remove it and replace the old one, and that would "save me money." Of course, it didn't save me that much money, since now I don't have a phone AND I have paid someone a whole bunch of money to take it apart and put it back together for no good reason.

I did not expect them to work for free, but I am appalled that they could so confidently claim it was an easy fix, and promise it would work after a screen replacement, and then try to upsell more parts when they were wrong. I was not about to pay them hundreds more just to hear them say I needed even more parts after that one didn't work. To be clear, my issue is with the service and the quality of work, not the price. If I had known going into it that they were going to keep adding parts until the price neared the 4 digit mark, I would have skipped them altogether and bought a brand new phone.

Editing this to reflect the owner's remarks: The loaner phone was only proposed after I returned to pick up my phone on the fifth day. During the initial visit, I asked repeatedly if the phone would only need a screen, as the damage looked fairly bad. The gentleman at the counter repeatedly promised it was just a screen, and could not possibly be anything else. When it was still not working, they told me it would need a digitizer, which after speaking with a Samsung repair tech, they should have received with the new screen they installed.

I am still curious as to why the multiple people I spoke with could not seem to agree on anything that happened, be it calling and letting me know that the phone was ready for pickup, or when the woman I spoke with on the phone said it had been assembled for days, and the tech who was there when I picked it up claimed he had just finished it that morning.

As for being charged for effectively no work completed, I will never point anyone towards this shop. Others will refund a customer if they are unable to repair a device, instead of having a standardized fee for not being able to...

I would not recommend this place at all. I took a switch to be repaired and was told a week after two weeks I called and asked for an update. I was told the technician had been out sick I understood things happen but communication would have been helpful. After another two weeks I called again for an update only to find out the business was closed for a week. Again no communication stating that my device would not be done in the next time frame I had been given. Once they reopened I called to ask for an update. The person who answered the phone had a serious attitude and was not pleasant to speak to. I was told the technician had quit and that a tech from a different store was coming in to look at the devices. Since they had my device since May I just wanted it back to take it to a different place. It was stated that it had been fixed and just needed put back together. I was told that they wanted the tech to verify if it had been fixed and pictures would be sent to him and if I didn’t hear back then the other tech could not be reached. I did not hear back and called again the next day. The tech had been contacted and said it had not been fixed. I asked if I could just come and get it and left the house immediately to go and pick it up and the door was locked. After all of this we decided to file a report with the better business bureau and this business did not answer them. Do not take your device here if you need it back in a timely manner or want a good customer experience.

After leaving the this review I received a call from the owner with an attitude telling me to come and pick it up. When I tried to speak to explain the review I was hung up on. I went to the store to get my device and was greeted with attitude and the owner proceeded to go to the back room and start talking about to someone else. I received my device back in pieces with the screws stuck to a piece of...

Brought my son's Xbox one X in for a repair end of May 2023. After a few weeks, heard nothing and stopped back in. They said it was repaired (retimer chip), paid $150 and took it home. Plugged it in and the picture would not sync (same issue as before). Took the Xbox back and dropped it off. Stopped in again after a week and was told the original repair was never done in the first place and it needed an HDMI port, not a retimer chip. Said they would repair it no extra charge. Several more weeks go by until mid July. Son went to the business, was told their repair person quit and the xbox was in pieces. Was handed back our xbox (missing screws) and this time the xbox wouldn't even stay powered up - was in even worse state than when we brought it in the first time. Was refunded about $125 and now have a completely non-functional and non-repaired...