CVS — Local services in Hempfield Township

I had a coupon sent to my phone, which I added to my card. Previously I had the CarePass but dropped it because I didn't always go into the store for my prescriptions and if you don't spend $10, you lose the money. I called the 800 line to merge my cards over a year ago so I could use my coupons without confusion. This day, my coupon would not work. It was for $4 off a purchase. One of the self checkouts was down and the manager was helping the man at the other self check out machine. When it was my turn, my coupon was not working, so the manager came back to the machine and tried to use it. We also tried my phone number, which the machine said was not valid. This has been my number for over 20 years. By this time, several people were waiting to check out. So the manager said that I must have two cards and the coupon is not going to work. So I told him to keep the purchase and then he said he would honor the coupon. He was pretty snippy with me but he did override the machine to accept the coupon, after I had to show the text on my phone to him. After I got home, I called corporate to tell them what happened and they said that my cards were merged a long time ago but that there was a glitch on thier end that was causing the problem. So I wrote a review and I got a nasty letter from the store manager, which I saved, telling me that he didn't have to give me the coupon. I wrote back and told him that I would not longer shop at CVS and will be moving all of my prescriptions to...

Was in the store early in the morning, last week (2/1/24) and was waiting for the pharmacy to open. Overheard a staff member complaining about (& laughing about) a customer who had problems with the self checkout. This staff member is never pleasant when she has to come to the register.This conversation went on loudly for 10 minutes. The gist was that a customer did not have their phone # linked with their card, and this staff complained about this being a hassle to her to explain it to customer. There is self checkout at this store, & I see older people having a lot of problems with this. Apparently this is an inconvenience & something to make mockery of for the staff here. It really is quite the opposite of "customer service." You may think that because many are dictated by insurance companies to use your store/pharmacy that you can treat customers any way you wish, but just look at the ratings here. Some customers will get wise & either go to another CVS or get all RX transferred permanently or through mail order only. I am investigating this option myself. CVS Corporate really needs to look at this location and customer...

I went in to pick up pictures and a nice, kind, costumer asked me for assistance. I tried to help her but I was confused. There was only one clerk, and she had so many customers she couldn't help us. We were there for about a half hour waiting for help. Finally the clerk came over and our computer wasn't "working" so she just flipped the sign. After we got the ladies pictures to the printer it took 10 minutes to print 5 pictures and the 5th picture didn't even come out. I had to dig my hand in the machine to get the customers picture. Over all, this place needs more help/ workers and to check machines more than once in a life time. I'm not doing this again. 45 minutes to print 5 pictures...