252 Wireless — Local services in Greenville

Sadly, I would steer you away from this store. The price for the battery replacement was very reasonable, and the store had several clients in there that gave me a feeling all would be well. Not how it turned out...after staying local for an extended period of time to allow the battery replacement, I returned to the store to be asked if we could leave it an additional 45 minutes. We declined. The clerk put my phone back in the protective case, advised me not to open the case for at least 40 minutes, and sent me on my way. The phone had a 71% charge when I picked it up. Within one hour, it was down to only 43%, and after playing a game and generally checking to see if it was working OK, the charge reduced to 33%. That's a lot of decline in the power in only two hours or so if you've just put in a new battery. Charged it to about 60% and tried again. This time, the phone went CRAZY!! Apps were opening and closing on their own; my virus protection kept running scans; my touchscreen did not recognize my touch which meant I couldn't open the phone because I couldn't enter my passcode; it actually also set off the house alarm without a prompt from me. Since it was about 10 at night, I tried to turn the phone off, and it wouldn't even allow me to do that. Nervous to a fault now, I decided the next day to take it to a different repair location. The new location determined either one of two things happened - the battery was NOT a new battery at all and/or this shop had not confirmed that all connections were secure when they returned it to me. I sincerely hope that no one else has a similar experience. I was told that this shop often refuses to admit mistakes, so I did not return here to address...

I took my phone there yesterday. Here is an honest review....

First of all, let me say that I feel that the customer service at this place was good. They were nice to me. I put a deposit of half down to have my screen repaired and then brought my phone back to get fixed when it came in. I was told it would take an hour to repair, I was there before they opened to drop it off, at 10 a.m. I returned at 11 a.m. and was told my phone wasn't done. I sat there until 11:45 and the owner told me that since I had to go to work soon, he would drop the phone off at my job. He never did that and I called back around 4:00 to see if the phone was ready and was told it was.

When I returned to the store the owner was picking out a case, I was wondering why. He then told me that after they repaired the screen he accidentally pushed down on the corner of the top of my phone and cracked the newly repaired screen. He told me that the screen would be replaced for a second time for free, but I needed my phone, so he told me to take it back any time and the screen would be repaired for free since he cracked it.

Overall, I would recommend this place again. Yes, the owner did crack my screen after it was repaired, but he offered to replace it for free and gave me a free case. I don't think this is a usual occurrence and feel that under normal circumstances, the average person would have a great experience...

I cracked my iPhone 13 screen and brought my phone here. I asked could my screen be fixed and work properly or would I be better off buying a new phone. I was told the screen could be fixed. I paid $185 for the screen to be fixed. Phone was fine for about a month, after the warranty period, lines appeared through the screen. I brought the phone in a 2nd time asked again about repairing. I was charged $185 again this time the phone lasted another month or so and the screen completely stopped working couldn’t do anything on the phone . They replaced the screen again. I went home, had lines going through the screen that night. Brought the phone back in and was replaced at no charge. A month later the lines reappeared, so I decided to just buy a brand new phone and upgrade. I went to the location to see if they would buy the phone and was told they’d pass due to a motherboard issue. My complaint is when I asked about fixing my screen I was never told about a motherboard issue. Place will continue taking your money knowing there is an issue with the phone instead of being honest. Don’t let them fix...