The Jeweler's Box — Local services in Greenville

I just picked up my ring that I had requested the Master Jeweler, Diego, to customize for me. It was my late mother's ring that I intended to gift to my little sister. It's been in our family for at least two or three decades. It was a fairly large solitaire blue topaz, held in four simply prongs, set in a 14k white gold split shank band. I came in 10 minutes before it closed on December 1st. There was only two people in there, a lady behind the counter and a man tucked in corner that seemed to already be working on a project. I asked the lady in the front if they customized any jewelry, and she responded by calling the man's name, Diego, that there might be a new project that needed to be done.

The man came out of the corner, requested to see the ring politely and asked what exactly I wanted to be done to the ring. I have never requested any jewelry to be customized in my life until that day. I was nervous because this ring meant a lot to me. I did a little bit of research to try to find settings that could properly secure the gemstone in place, since it was a bit loose and I didn't feel comfortable with it just being held by four prongs. The answer I found was called a bezel setting. I also did a little bit more research around the area to see how long it might take for that setting to be made, and had a bit of difficulty finding the right answer.

When I came upon The Jeweler's Box, I asked the gentleman if he could somehow secure the gemstone in a bezel setting, with the same band. And that if he could use the same type of material to make the bezel with, or that maybe I could pay a little bit more for extra material that might be needed to make the bezel. He examined it, gave a price of how much it might cost for the labor and told me it might take about 2 weeks to complete. Then he looked at me and asked if I intended to make it a Christmas present, which I nodded eagerly and said he would try to complete it in less than two weeks for me.

I agreed, thoroughly surprised at how quick and efficient the whole process took. He told me to pay after he was done with my ring, and I left. I know I held up the store from closing on time, but neither of the two made me feel at all rushed to leave. Diego was very professional and made me feel at ease with leaving my mother's ring to him.

Now, I must admit that I wasn't exactly the most patient customer that I could've been. I've gone and visited the store a couple times after I gave him the ring to check up on it, to the point that Diego himself politely, but firmly told me that the reason it's not completed right away was because he wanted the ring to look good, and he told me (more and less) that for it to look good, the labor is expected to be time consuming. I respected his answer and honesty, and rather than leave right away, I sheepishly stalled a lit bit more to actually look around the store and the jewelry and was mesmerized. There are some really beautiful pieces of jewelry that I wish I had enough money to buy!

Diego himself had some jewelry that he made in the cases, and they are absolutely beautiful! One specific ring, a Mexican opal set elaborately in gold was truly eye catching! He said he made it several years ago, and honestly wish I could have afforded it right there and then. I asked him a couple more questions because I tend to be nosey, and he indulged me patiently. He revealed that he's been working with his father in jewelry since he was 14, and that he has been working ever since with jewelry mastering his craft. Him and his wife met in the jewelry business and eventually married, and ended up owning and operating The Jeweler's Box together!

I received a call today, December 10, from Diego stating that my ring was completed. I rushed over there and am completely blown by the results! Diego did an absolutely marvelous job with the ring! He deserves his title, and his craftmanship is just simply more than exceptional! I am really glad I found this shop, they are very lovely people and wouldn't be surprised that their business gets very...

I took in three rings to get resized from a 7.25 to an 8, I believe- my engagement and wedding rings, as well as my grandmother's wedding band. Each of the rings are very, very simple. The bands are both white gold, and simple circle bands with rounded edges. The engagement ring is in the same style as far as the band- white gold, rounded. Single gemstone. The service was unwelcoming, but I was hopeful about the quality of work. When I went back in to pick up the rings, I noticed that the bands shapes were all completely flattened- the edges were no longer rounded and shiny, but flattened and matte- there are clearly visible, deep scratches and uneven lines all over it. Again- these are really simple bands. Their entire character was changed by this. Alternatives such as adding more material to compensate were not presented. When I pointed this out, they agreed to remedy the issues. However, the next time I was called in to pick them up, truly there was little to no difference in the quality of work. The issues are all still there. At this point, it didn't feel worth it to pursue them being reinstated to their original state.

I don't feel the need to go into why this has truly been heartbreaking and unsettling- hopefully the sentimental value of wedding rings would be obvious despite their face value. I do understand that increasing the rings size would mean stretching them, or adding material- but the entire look of a piece of jewelry being changed due to a size change should be completely unavoidable. Poor craftsmanship, lack of communication, lack of respect and value for personal and sentimental belongings, and the placement of responsibility on the customer to ensure a job well done/communication, etc are the reasons for my one star review.

Last thing- this all happened end of summer of '22. I am writing this now roughly 6 months later because the experience has stuck with me, and I hope to give accurate insight to those...

So I don’t generally post, but after my sister’s experience with these people, I have to take a stand. My sister is Desi Feliciano, who posted the review 3 days ago. After the business owner’s response, my sister contacted her to claim the merchandise promised, and was told to go to the establishment. My sister went yesterday afternoon, but apparently Deci was sick and unavailable so she was told to return today. I went with her today, and not to my surprise, was met with a terrible experience as well. My sister asked for the owner, very calm and politely, and told her who she was. She had her proof for the service rendered, the receipt, at which point the owner started ranting about not thinking someone would wait months to write a review, and because of it her husband doesn’t think the promise should be honored. We were flabbergasted at the fact that these people have no moral compass or business ethics. To top it off, her husband took the receipt from Deci’s hands and shredded it!! If you think that’s where the story ends, you’re wrong, they proceeded to call the cops and put a No Trespassing order against us, even though we did nothing to deserve that treatment. We simply followed her invitation request to what we thought would be an opportunity to redeem a relationship that started off rocky to say the best. It saddens me to say, I had more faith in people, and figured as business owners her and her husband would realize that good reviews are good, but bad reviews and bad impressions are way worse for future financial gain. Not only that, as people, they should strive to learn from bad experiences and rectify them and do better in the future. Very disappointed, and by the way, the bad reviews have a common denominator, your rudeness and poor attitude towards...