University Book Exchange — Local services in Greenville

I will never be back in this store again. I had not turned in my rental book because I had not received reminders to do so like all of my friends had. The book was 11 days late, and I received a charge of over $100 to my credit card. However, when I found my receipt, it said that the policy is $1 for every day the book is late. I asked Charles, who I assume is a manager of sorts there, why I had been charged the amount of the book if the $1/day was their policy. I also asked, "At what point is the full price of the book charged?" He responded with "It can be as early as one day after the book is late." This was completely astounding to me. He did not even give me a set amount of days, so he obviously does not have a great grasp of the policy or why it is the way that it is. Extremely unprofessional. He acted like I was lucky he was even refunding the money. Maybe if they had actually put the email down the way I said it, there would not be any late books (: Also, get more sorority items in other than AOII. Nothing is wrong with that sorority, but it's pretty pathetic that there is a sh* ton of AOII stuff and only a teeny bit of other sorority stuff. Even it out a little like an actual serious...

This is a very well stocked store with an abundance of items. It almost looks like three stores in one. The prices are fairly close to what you’d find at any college retails store. My only issue is that there were probably 6 staff in the store and they didn’t speak to anyone, offer any help or acknowledge a single customer, including me who’s spent over $200 there! I had to hunt someone down to get a dressing room and ask for a spot to lay my items. An older gentleman who works there passed me multiple times and didn’t even ask if I needed a shopping bag to hold the items while my arms were full. An older woman in the children’s section did speak and I had a very nice conversation with her, she flat out said, “I hope you don’t feel like we are ignoring you” which tells me they were all aware that their customer service skills were poor. There’s not much in Greenville so I would likely return but once I find another place to shop for gear I won’t...

I used to LOVE shopping at UBE when I was in college. Pricing and selection was always better than the student store. Now, I don't even want to go there unless I see a sidewalk sale. Their prices have gotten astronomical. I don't want to go in because I know I will find something I like buy am not willing to pay $40 for a t-shirt or $30 for an infant onesie. They also have a much smaller selection of things like actual school supplies as more of the store has been taken over by merchandise and school paraphernalia. That being said, they do have am amazing selection of ECU logo items. Also, they didn't tell me as I was buying sale items, but they will only give you a gift card or store credit when returning sale items, so be warned. All in all, I am saddened at what UBE has become with its increasing popularity. It now gouges you with priced when trying to show some heart for...